01-17-2012 12:16 PM - edited 01-17-2012 12:20 PM
Post your shipping and order management experiences here:
Here are some common points of frequent discussion:
Solved! Go to Solution.
01-04-2012 11:03 AM
I placed an order for a Y470 yesterday, web site estimated a ship date of 1/6/2012. I checked my status today and the ship date is 04/12/12! Chatted with a rep who told me to try again in a day. There is no way I can wait 4 months for a laptop, need it for school and work. Was wondering if anyone else has this happening?
01-08-2012 01:41 PM
I just ordered an Ideapad Y470 on 1/6/2012 and I also had the great surprise of seeing my estimated shipping date set at 4/30/2012. I'm very curious to know why I'm going to have to wait months for my laptop.
01-09-2012 02:47 PM
Same thing happened to me. Ordered a y470 on 12/29/11, and now my estimated shipping date is 04/12/12... I'm a computer engineer student and I need a computer for my classes do you think I should cancel the order?
01-10-2012 10:12 PM
Me too. I'm in Texas. I ordered Y470 w/ i7 online on 1/4/12 and within a day my est. ship date was 4/12/12. Talked to their "customer service" dept. (or the closest they seem to have to one), got nothing but runaround at their call center in India, so I cancelled the order and placed order by phone with U.S. sales. Changed to same system but w/ blueray and they insisted it would ship on the 10th Jan. Today is 10th and the est. date has disappeared from their site and no notice that it shipped, although accessories and software are bouncing around via UPS because nobody at home to sign for them. I will cancel this order too if it's delayed significantly and get an HP Envy.
In meantime, Lenovo failed to cancel my first order and shipped out software related to it! Back on the horn with India today and know nothing more than I already knew!. They're obviously trained to avoid direct answers. Understand we're talking about a Chinese company that outsources service to India, so enough said about service... It's not even an option... at least to western standards. I've had good luck with Lenovo computers, but this is absolutely my last purchase from them. I don't want to end up with technical problems some day and have to depend on this second-rate company.
01-11-2012 01:49 PM
Can you keep us updated on when/if your Y470 is shipped and delivered? I'm in the same boat you are. My order was placed on 1/9/12 and the estimated ship date is 1/13/12. Reading these comments, I'm getting nervous as to whether that's going to really happen or not.
01-18-2012 12:31 PM - last edited on 01-18-2012 01:35 PM by andyP
I ordered a Lenovo Ideapad Y470 on January 5th. It had a ship date of January 11th, 2012. When January 12th arrived, it showed January 17th, 2012 as the expected ship date. On January 18th, 2012, it pushed further to January 23rd, 2012 for the ship date.
I called in multiple times to figure out what was going on. I was told that Lenovo cannot change my order to provide express shipping instead of UPS Ground because it will put me back at the bottom of the list for fulfillments. I was told this twice.
I emailed and was told "the laptop will ship as soon as Lenovo can ship it."
Today, I chatted with a representative who claimed that the issue was from a supplier not fulfilling the order for 500GB 7200RPM hard-drives. He futher stated he will put me on a priority list for fulfillment. I think that is just a way to try and calm my annoyances and isn't literally what does or will happen.
Does anyone have any experience or input on how to get Lenovo to express ship this delayed item? Or, does anyone have experience with their orders inevitably cancelled because Lenovo just cannot fulfill their end of the sale?
I'm very flustered at this point.
Moderator note; post merged, subject edited
01-19-2012 01:40 PM
I ordered the Y470 (i7 model) on 1/4/12, initial ship date was 2/4/12, now it has slipped further to 4/24/12. Yet another update is promised tomorrow. When I try to get straight answers, I get a pretty good run around. I'm going to give it another day & probably cancel the order--this has entered the absurd arena as far as I'm concerned, very disappointed.
Sounds like a neat laptop, great price, but hey if you can't get your hands on one there are too many laptops lying on shelves right now.
01-19-2012 04:00 PM
Howdy all. I ordered a Y57017 on 12/30/11.
Initially listed as a 1/5/12 ship date. That subsequentially changed to 1/30/12 on the 3rd of January. I contacted Lenovo CS via the phone, and told them that it was unacceptable. The woman responded with the "priority listing" and gave me a $35 credit after threatening to purchase an HP instead.
It was then changed to 1/12/12 ship date. On 1/11/12 the date was changed to 1/17/12. This time I contacted the CS again and was told it would ship the week of the 8th.
1/17/12, came and went and now the shipping date is listed as 1/23/12. I contacted CS via live chat to cancel my order.
Here is the direct conversation: