Lenovo System Update Error on y550p

[Rapidone]

I installed System Update Program from Lenovo. But I get error on 27% when I start an update. It says "Error 76 received from system update center."

If anybody knows, please help.

[yigit]

there should be log folder under lenovo system update folder ( probably c:\program files\system update )

check the log.

[Rapidone]

Spoiler

[ThinkVantage System Update build: 2009-10-19 4.00.0024]    22.04.2010 16:28:57

Info    2010-04-22 , 04:28:57
    в Tvsu.Environment.EnvironmentManager..ctor()
    Message: Starting Environment Manager...

Info    2010-04-22 , 04:28:57
    в Tvsu.Nls.NlsResources..ctor()
    Message: Starting the instance of NLS@Runtime

Info    2010-04-22 , 04:28:57
    в Tvsu.Nls.NlsResources..ctor()
    Message:
The active language is: EN
The default language is: EN
The OS language is: RU
The language loaded type is: Default

Severe    2010-04-22 , 04:28:57
    в Tvsu.Sdk.SuSdk.StartApplication()
    Message: Application runs with the framework: 2.0.50727.4927

Info    2010-04-22 , 04:28:57
    в Tvsu.Engine.DataBase.InitializeDataBase()
    Message: Initializing the DataBase from file: updates.ser

Info    2010-04-22 , 04:28:57
    в Tvsu.Sdk.SuSdk.StartApplication()
    Message: Starting the Application

Warning    2010-04-22 , 04:28:58
    в Tvsu.Gui.Util.Tools.get_SystemVendor()
    Message: The vendor was resolved to LENOVO

Info    2010-04-22 , 04:28:58
    в Tvsu.Gui.GUIController.StartGUI(Boolean showsplash)
    Message: Starting GUI...

Info    2010-04-22 , 04:28:58
    в Tvsu.Gui.GUIController.StartGUI(Boolean showsplash)
    Message: MainFrame created successfully

Info    2010-04-22 , 04:28:58
    в Tvsu.Gui.GUIController.StartGUI(Boolean showsplash)
    Message: GUI -- Welcome screen

Info    2010-04-22 , 04:28:58
    в Tvsu.Gui.GUIController.BackToMain()
    Message: Setting Welcome screen...

Info    2010-04-22 , 04:28:58
    в Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh)
    Message: Loading Welcome screen on Action pane.

Info    2010-04-22 , 04:29:01
    в Tvsu.Gui.GUIController.SearchUpdates(Object sender, EventArgs args)
    Message: Starting the Search process...

Info    2010-04-22 , 04:29:01
    в Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh)
    Message: Loading Search screen on Action pane.

Info    2010-04-22 , 04:29:01
    в Tvsu.Gui.Util.ProgressThread.InitSearch()
    Message: GUI -- Reporting progress for the Search

Info    2010-04-22 , 04:29:01
    в Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Get the System Properties

Info    2010-04-22 , 04:29:01
    в Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask

Info    2010-04-22 , 04:29:01
    в Tvsu.Engine.Task.Task.StartExecution()
    Message: Start

Info    2010-04-22 , 04:29:01
    в Tvsu.Engine.Task.Task.Start()
    Message: Starting the task

Info    2010-04-22 , 04:29:01
    в Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelloProcess

Info    2010-04-22 , 04:29:01
    в Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelloProcess

Info    2010-04-22 , 04:29:01
    в Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelloProcess

Info    2010-04-22 , 04:29:01
    в Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
    Message: The chm help file is already present in the system

Info    2010-04-22 , 04:29:01
    в Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
    Message: Setting PROCESSING status.

Info    2010-04-22 , 04:29:01
    в Tvsu.Engine.Process.HelloProcess.Start()
    Message: The test.properties file was not found, the normal Hello process will continue.

Info    2010-04-22 , 04:29:01
    в Tvsu.Engine.Process.HelloProcess.Start()
    Message: HelloProcess Started

Info    2010-04-22 , 04:29:01
    в Tvsu.Engine.Process.HelloProcess.Start()
    Message: Client level: HelloLevel_8_05_80

Info    2010-04-22 , 04:29:01
    в Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
    Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml

Info    2010-04-22 , 04:29:01
    в Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
    Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml

Info    2010-04-22 , 04:29:01
    в Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
    Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com

Info    2010-04-22 , 04:29:01
    в Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
    Message: Direct connection found

Info    2010-04-22 , 04:29:01
    в Tvsu.FileDownloader.HttpsDownload.SetCertificates()
    Message: Setting certificates...

Info    2010-04-22 , 04:29:01
    в Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
    Message: Connection type set to DIRECT in ConnectionSettingsBean

Info    2010-04-22 , 04:29:03
    в Tvsu.Engine.Process.HelloProcess.Start()
    Message: UDF download status is -> Failed

Severe    2010-04-22 , 04:29:03
    в Tvsu.Engine.Process.HelloProcess.Start()
    Message: Could't connect to the HelloServer, no UDF file was downloaded

Info    2010-04-22 , 04:29:03
    в Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
    Message: Running egather minimal.....

Info    2010-04-22 , 04:29:03
    в Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
    Message:  /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000

Info    2010-04-22 , 04:29:03
    в Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe

Info    2010-04-22 , 04:29:05
    в Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0

Info    2010-04-22 , 04:29:05
    в Tvsu.Engine.Process.HelloProcess.Start()
    Message: MTM received from eGather: 20035                           

Info    2010-04-22 , 04:29:05
    в Tvsu.Engine.Process.HelloProcess.Start()
    Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): EN
MTM: 20035

Info    2010-04-22 , 04:29:05
    в Tvsu.Engine.Task.Task.Start()
    Message: Executing the PostProcess HelloProcess

Info    2010-04-22 , 04:29:05
    в Tvsu.Engine.Task.Task.Start()
    Message: The process HelloProcesshas been finished.

Info    2010-04-22 , 04:29:05
    в Tvsu.Engine.Task.Task.StartExecution()
    Message: PostTask

 spoiler added!

[Rapidone]

Spoiler

Info    2010-04-22 , 04:29:05
    в Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Return the System Properties

Info    2010-04-22 , 04:29:05
    в Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
    Message: Get Applicable Updates

Info    2010-04-22 , 04:29:05
    в Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask

Info    2010-04-22 , 04:29:05
    в Tvsu.Engine.Task.Task.StartExecution()
    Message: Start

Info    2010-04-22 , 04:29:05
    в Tvsu.Engine.Task.Task.Start()
    Message: Starting the task

Info    2010-04-22 , 04:29:05
    в Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelpCenterQuestProcess

Info    2010-04-22 , 04:29:05
    в Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelpCenterQuestProcess

Info    2010-04-22 , 04:29:05
    в Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
    Message: Setting DONE status.

Info    2010-04-22 , 04:29:05
    в Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
    Message: Setting PROCESSING status.

Info    2010-04-22 , 04:29:10
    в Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
    Message: Creating a new Connection Settings Bean instance to Host: www-03.ibm.com

Info    2010-04-22 , 04:29:10
    в Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
    Message: Direct connection found

Info    2010-04-22 , 04:29:10
    в Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelpCenterQuestProcess

Info    2010-04-22 , 04:29:10
    в Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
    Message: Launching Egather

Info    2010-04-22 , 04:29:10
    в Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
    Message: Running egather complete.....

Info    2010-04-22 , 04:29:10
    в Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Message: Launching HelpCenter

Info    2010-04-22 , 04:29:10
    в Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
    Message:  /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000

Info    2010-04-22 , 04:29:10
    в Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe

Info    2010-04-22 , 04:29:10
    в Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
    Message: Setting QuestResponse Path to: C:\Program Files (x86)\Lenovo\System Update\session\QuestResponse.xml

Info    2010-04-22 , 04:29:10
    в Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
    Message:
Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...

Info    2010-04-22 , 04:29:10
    в Tvt.FileDownloader.DirectFileDownloader.StartDownload()
    Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...

Info    2010-04-22 , 04:29:11
    в Tvt.FileDownloader.DirectFileDownloader.StartDownload()
    Message: Local path set to: C:/Program Files (x86)/Lenovo/System Update/session/QuestResponse.xml

Info    2010-04-22 , 04:29:11
    в Tvt.FileDownloader.DirectFileDownloader.StartDownload()
    Message: The folder structure for the current download is: C:\Program Files (x86)\Lenovo\System Update\session

Info    2010-04-22 , 04:29:11
    в Tvt.FileDownloader.DirectFileDownloader.StartDownload()
    Message: Download for: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB... finished with status code: 200

Info    2010-04-22 , 04:29:11
    в Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
    Message:
Status Code: 200

Info    2010-04-22 , 04:29:11
    в Tvt.Helpcenter.Quest.QuestResponse.SetDescriptors(String file)
    Message: ResultCode: 76

Info    2010-04-22 , 04:29:11
    в Tvt.Helpcenter.Quest.QuestResponse.SetDescriptors(String file)
    Message: ResulCode 76.-Unable to process your request, please contact the IBM Help Center

Info    2010-04-22 , 04:29:11
    в Tvt.Helpcenter.Quest.QuestResponse.SetDescriptors(String file)
    Message: Finish Processing...100

Info    2010-04-22 , 04:29:11
    в Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
    Message: ReturnCodeException: Return Code from Quest is not zero, is 76

Info    2010-04-22 , 04:29:11
    в Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
    Message: Tvt.Helpcenter.Quest.ReturnCodeException
ReturnCodeException: Return Code from Quest is not zero, is 76
   в Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
    Exception:
        Message: ReturnCodeException: Return Code from Quest is not zero, is 76
        Type: Tvt.Helpcenter.Quest.ReturnCodeException
           в Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)

Severe    2010-04-22 , 04:29:11
    в Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Message: An error ocurred while contacting the help center
    Exception:
        Message: ReturnCodeException: Return Code from Quest is not zero, is 76
        Type: Tvt.Helpcenter.Quest.ReturnCodeException
           в Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
   в Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()

Info    2010-04-22 , 04:29:11
    в Tvsu.Engine.Task.Task.Start()
    Message: Executing the PostProcess HelpCenterQuestProcess

Severe    2010-04-22 , 04:29:11
    в Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isReturnCodeException: Return Code from Quest is not zero, is 76
    Exception:
        Message: ReturnCodeException: Return Code from Quest is not zero, is 76
        Type: Tvt.Helpcenter.Quest.ReturnCodeException
           в Tvsu.Engine.Task.Task.Start()
   в Tvsu.Engine.Task.Task.StartExecution()

Info    2010-04-22 , 04:29:11
    в Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
    Message: Setting FAILED status.

Info    2010-04-22 , 04:29:11
    в Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
    Message: Error contacting Quest. Return code Tvt.Helpcenter.Quest.ReturnCodeException: ReturnCodeException: Return Code from Quest is not zero, is 76
   в Tvsu.Engine.Task.Task.StartExecution()
   в Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   в Tvsu.Gui.Util.ProgressThread.InitSearch() was received.
    Exception:
        Message: ReturnCodeException: Return Code from Quest is not zero, is 76
        Type: Tvt.Helpcenter.Quest.ReturnCodeException
           в Tvsu.Engine.Task.Task.StartExecution()
   в Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   в Tvsu.Gui.Util.ProgressThread.InitSearch()

Info    2010-04-22 , 04:29:12
    в Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
    Message: Showing ERROR Message: < Error 76 received from the System Update Server. Please contact the Support Center. >

Info    2010-04-22 , 04:29:15
    в Tvsu.Gui.GUIController.BackToMain()
    Message: Setting Welcome screen...

Info    2010-04-22 , 04:29:15
    в Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh)
    Message: Loading Welcome screen on Action pane.

Info    2010-04-22 , 04:29:17
    в Tvsu.Gui.GUIController.AskBeforeClosing()
    Message: Close System Update?

Info    2010-04-22 , 04:29:17
    в Tvsu.Gui.GUIController.AskBeforeClosing()
    Message: Application will close now? True

Info    2010-04-22 , 04:29:17
    в Tvsu.Gui.MainFrame.OnClosing(CancelEventArgs e)
    Message: User wanted to close System Update, or the package force a reboot.

Severe    2010-04-22 , 04:29:17
    в Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty

Info    2010-04-22 , 04:29:17
    в Tvsu.Engine.DataBase.ShutDownDataBase()
    Message: Shutting down the DataBase, saving any data into file: updates.ser

Info    2010-04-22 , 04:29:17
    в Tvsu.Environment.EnvironmentManager.closeEM()
    Message: Closing Environment Manager.

Info    2010-04-22 , 04:29:17
    в Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Shut Down the Application

This is the log

 spoiler added!

[yigit]

check admin privilages for folder c:\program files (x86)\lenovo\system update\

right click > properties and make sure it's writable.

[Rapidone]

Sorry, I've right clicked on the folder, chose properties, but I don't see anything connected with writable.

[yigit · Accepted solution]

on security tab

right click > properties and make sure it's writable.

[Sorin_me]

I have the same problem.Can somebody tell me how to update sistem?

[yigit]

change the settings under securtiy tab ( right click the folder > properties )