Lenovo U350, can not start any programs at some point

[randygam]

Hi experts,

I ran again into some problems with my Lenovo U350 under Windows 7.

All of a sudden, I can not start any program on my laptop after running it for a while. I click on the program I can see this program running in Task Manager but it does not show up on the screen.

Also I can not restart my laptop normally by clicking either on buttons "Restart" or "Shut down" either. For some reason these buttons/commands stop working. The only way to deal with this problem is a hard shut down by holding the "Power On/Off" button pressed on the laptop for a few seconds.

I ran the antivirus check on my laptop to find existing viruses but came out with the result of 0 viruses.

I wonder why the programs on my laptop stop loading or freezing? Any ideas?

I'm that close to reinstall the whole system with the OKR.

Thanks for your replies in advance.

Cheers,

Randy.

[yigit]

which anti-virus did you use? is it updated?
did you use 3rd party applications such as to increase the performance?

i'm not sure what your issue is exactly but my personal opinion, perform clean windows installation.

[randygam]

I'm using Nod32 from Eset. It came out with 0 errors. It's fully updated/ I ran the test several times.

No, I didn't use a 3rd party applications. Can you provide with some of them to try?

It looks like it's time to reinstall the system completely. :-(

[yigit]

my personal opinion, it's better to re-install the operation system.
also, take a look at the thread below.it may help.

http://forum.lenovo.com/t5/Security-Malware/Can-t-open-any-exe-files/td-p/402155

[randygam]

yigit, thanks a lot for your reply.

I tried to reinstall Windows on the weekend using the OKR. The problem was that I could start OKR under Windows 7 and choose the clean OS installation. Then my laptop restarts and I expected that reinstallation procedure would start next. But in reality what I have is just a normal Windows 7 Start. I also tried to start OKR by pressing an OKR button while my laptop is switched off. But same result - just a normal Windows 7 Start. Apparently, the OKR files are corrupted somehow.

I have to mention 2 facts:

1) I didn't change the partitions on my drive. These are the default factory partitions.

2) Unfortunately, I didn't create the recovery discs when I bought my laptop.

The question is how I can reinstall my system then? May I ask Lenovo for some recovery discs to ship to me if I still have a warranty?

Thanks in advance for your future replies.

Randy.

P.S. yigit, I checked your mentioned thread. The problem is I don't receive any Windows message saying why it can't start programs. It just doesn't start without any error message that should come along with it.

[yigit]

you can ask recovery discs but lenovo will charge you.
just run one key recover application under windows and try to burn recovery discs. ( factory backup ). after burning the discs, use them to perform clean windows installation.

by the way, do you see any new volume ( partition ) under windows?

[randygam]

This is gonna be my next step. I'm looking right now for an external DVD drive to try to burn those DVDs. I hope I will be able to burn them.

I can only see 2 main partitions: C and D. I can't see a hidden partition where all Windows recovery files are allocated.

BTW, I have another question. If I find an installation DVD for Windows 7 Home Premium (this is what installed on my laptop) can I use my Windows Installation key to install Windows 7 from DVD?

[yigit]

please, post an image for your hdd management.

yes, you can use the microsoft provided disc but you may need to call microsoft to activate your windows ( or you can use online activation )

[randygam]

It's weird. I just ran this program (HDD management) but came out with a blank page. :-( It shows there are no drives at all. I refreshed it several times but still no effect on these drives to be shown.

http://www8.pic-upload.de/11.04.11/avvwfkhrqrra.png

Either I'm doing something wrong or it is not working.

I logged in under the administrator. BTW, I'm using a german version of Windows in case you won't understand what's written there.

[yigit]

it's really weird.

please check system logs for errors and make sure you have admin privileges.