09-21-2011 10:07 AM
I just found out about the GID bloatware interfering with keystrokes in games. I falsely believed that my laptop was malfunctioning a week or so ago, because I was unable to find out why this was occurring. I was not seeing any sequential numerical inputs. The keys simply weren't working. I had only just experienced it in a game I started playing. Because I don't play games on my laptop, I had not encountered this serious issue sooner.
As a temporary solution, I began using my plasma TV as a monitor until I got my 'broken' laptop troubleshot. Upon seeing the image burn in on my plasma, I was forced to spend hours searching for a solution to why my keyboard wasn't working properly. I found information posted in other gaming forums about the GuardedID app by Comcast but was unable to locate it on my computer. I also knew that I had never downloaded that app or Norton Suite, which some had reported it bundled with. After further searching I found a link on page 2 of Google pointing me to the Lenovo issue. This is a year old issue, and no steps were taken to correct it.
Obviously, I'm really upset that a simple bloatware issue led to this happening. I will no longer purchase Lenovo and IBM products, and I will go out of my way to discourage friends, family, and my customers from doing the same.
If the average dissatisfied customer tells 14 others about their experience, I will go out of my way to tell 100. I regret having recommended your product to people in the past.