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Blue Screen Again
ron1987
Posts: 3
Registered: ‎08-04-2010
Location: Pune, India
0
Accepted Solution

Non update of Warranty Records causing great inconvenience

I  purchased a Lenovo Ideapad Y510 (7758 44 Q) in August 2008 with 2 years free extended warranty. I followed the instruction and terms under the ThinkCare Package and completed the registration as per requirement. Last month, July 2010, my laptop has an issue with the Graphics Card which was diagnosed at the Lenovo Service Centre but to repair the laptop I was asked to send scanned copies of machine's invoice and Thinker Package at "india@lenovoreg.com". Its been a month now and even after numerous attempts to contact Lenovo Support and Warranty Registration Team, no action has been taken regarding the issue. This is causing great inconvenience and any help will be generously appreciated.

Raunak Agarwal
Cleo_Lenovo
Posts: 2,167
Topics: 81
Kudos: 263
Solutions: 136
Registered: ‎05-01-2008
Location: Malaysia (GMT 0800)

Re: Y510 No update of Warranty Records causing great inconvenience

Hi ron1987,

Welcome to Lenovo Community!

It is not a good experience, and i am truly sorry for what you have faced and the inconvenience caused.

From the look at your situation, i believe your machine is yet to be sent for repair, am i right?

Could you please give me the details below and i'll see what can be done?

  • Full Name
  • Machine Type Model
  • Serial Number
  • Email
  • Phone Contact
  • Scanned copies of Invoice + Thinker Package

Forward me a copy of the email you have sent to india@lenovoreg.com. I'll send you a private message about my email address.

 

Thank you !

 

Regards,

Cleo

 


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T61, T410, x240, Z500, Flex 14

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Blue Screen Again
ron1987
Posts: 3
Registered: ‎08-04-2010
Location: Pune, India
0

Re: Y510 No update of Warranty Records causing great inconvenience

@Cleo_Lenovo

 

You are absolutely correct in assuming that my system has not been sent to repair. I have forwarded you the details of my system as per your request through my Gmail account.

 

Thank you for your assistance in the matter and I look forward to further support.

 

Raunak Agarwal
Blue Screen Again
ron1987
Posts: 3
Registered: ‎08-04-2010
Location: Pune, India

Details of extended warranty

Thanks a lot for your help. My warranty records have been updated and I have sent my system for repair.

 

However, the expiration date of warranty period is in Feb. 2011 ( which is 3 years from the date of manufacturing). But, since I brought the system in August 2008 it was my understanding that I would get warranty up to August 2011. Please provide details about the extended warranty policies of Lenovo regarding this issue.

Raunak Agarwal
Cleo_Lenovo
Posts: 2,167
Topics: 81
Kudos: 263
Solutions: 136
Registered: ‎05-01-2008
Location: Malaysia (GMT 0800)
0

Re: Details of extended warranty

ron1987,

You are most welcome! I'm glad that you able to get your machine repaired! Also, thanks for your follow up in the public thread. :smileyhappy:

Yeah i notice the mistake in month as well. I have already reminded the registration about it and hopefully it will be rectified soon.

Cheers!
Cleo


WW Social Media
T61, T410, x240, Z500, Flex 14

Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


Follow @LenovoForums on Twitter!
How to send a private message? --> Check out this article.


English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество
Paper Tape
afa31100
Posts: 1
Registered: ‎08-29-2010
0

Re: Y510 No update of Warranty Records causing great inconvenience

I have just purchased a lenovo ideapad s10-3 and am unable to register my product after filling in the details as on pressing submit it does not submit.

Any help as to how to register  any other way is welcome.