Non update of Warranty Records causing great inconvenience

[ron1987]

I  purchased a Lenovo Ideapad Y510 (7758 44 Q) in August 2008 with 2 years free extended warranty. I followed the instruction and terms under the ThinkCare Package and completed the registration as per requirement. Last month, July 2010, my laptop has an issue with the Graphics Card which was diagnosed at the Lenovo Service Centre but to repair the laptop I was asked to send scanned copies of machine's invoice and Thinker Package at "india@lenovoreg.com". Its been a month now and even after numerous attempts to contact Lenovo Support and Warranty Registration Team, no action has been taken regarding the issue. This is causing great inconvenience and any help will be generously appreciated.

[Cleo_Lenovo Administrator · Accepted solution]

Hi ron1987,

Welcome to Lenovo Community!

It is not a good experience, and i am truly sorry for what you have faced and the inconvenience caused.

From the look at your situation, i believe your machine is yet to be sent for repair, am i right?

Could you please give me the details below and i'll see what can be done?

• Full Name
• Machine Type Model
• Serial Number
• Email
• Phone Contact
• Scanned copies of Invoice + Thinker Package

Forward me a copy of the email you have sent to india@lenovoreg.com. I'll send you a private message about my email address.

Thank you !

Regards,

Cleo

[ron1987]

@Cleo_Lenovo

You are absolutely correct in assuming that my system has not been sent to repair. I have forwarded you the details of my system as per your request through my Gmail account.

Thank you for your assistance in the matter and I look forward to further support.

[ron1987]

Thanks a lot for your help. My warranty records have been updated and I have sent my system for repair.

However, the expiration date of warranty period is in Feb. 2011 ( which is 3 years from the date of manufacturing). But, since I brought the system in August 2008 it was my understanding that I would get warranty up to August 2011. Please provide details about the extended warranty policies of Lenovo regarding this issue.

[Cleo_Lenovo Administrator]

ron1987,

You are most welcome! I'm glad that you able to get your machine repaired! Also, thanks for your follow up in the public thread.

Yeah i notice the mistake in month as well. I have already reminded the registration about it and hopefully it will be rectified soon.

Cheers!
Cleo

[afa31100]

I have just purchased a lenovo ideapad s10-3 and am unable to register my product after filling in the details as on pressing submit it does not submit.

Any help as to how to register  any other way is welcome.