06-08-2010 05:27 PM
Model: Ideapad y560
Some keys on the keyboard trigger unwanted operations, most notably the "m" key which opens a Lenovo box "Custom Program Settings" (used to run programs, search, or open a web page), the "n" key opens a little box that can minimize, restore, and close a web browser, and the "h" key which mutes or unmutes volume.
Usually, the letter still appears, but the cursor will move, or windows will resize, or sometimes random characters appear.
-Reinstalled Energy Managment Drivers
-Ran full computer scan using Microsoft security essentials
-Numlock is off
You can enable custom keys by clicking the Custom button on the Control Panel or selecting Start -> All Programs -> Lenovo -> Energy Management -> Custom Program Settings.
Tried going to this but the file doesn't exist.
Solved! Go to Solution.
07-07-2010 02:49 PM
Had you tied by changing the keyboard layout on the Control Panel of Windows 7.
It's just an idea... I have the Y560 and I don't have that issue.
Wich BIOS version are you using? Had you change the position of the Fn and Ctrl?
07-08-2010 09:35 AM
i just upgraded my bios and i cannot figure out how to change my keyboard layout. the problem has gotten so bad i am using the on screen keyboard. if i dont figure this out soon im going to return this and get a different laptop.
07-08-2010 10:24 AM
Sorry, but my recomendation: change the notebook. Return it to the store and get a new one.
Also, maybe you should consider to get another model.
Just my opinion.
07-13-2010 09:06 PM
I am having the same problem so it is obvious i did not receive a lemon, and this is not an isolated incident, i checked all the keyboard settings and nothing effects the key shortcuts, i called the Lenovo support line and they told me to do a system restore.....i have done that 4 times but nothing. i even let the Lenovo support person have control over my computer (through sharemyPC) and she couldn't find a solution. i have done the one touch recovery and once again nothing. i have uninstalled the keyboard software and reinstalled and still nothing. and lastly i searched for the custom programs settings software to try and uninstall it but the software can't be found.if anyone has a solution or suggestion please post.(this this started to occur 4 days after first startup)Thanks
07-13-2010 10:33 PM
I had some weird issues on a Y450 keyboard with random key triggers.
Try this: if you have a spare keyboard, plug it into the notebook, and see if the issue still occurs. If it doesn't, then it's probably a defective keyboard. Lenovo swapped out the keyboard in the Y450 in 7 business days, under warranty for me.