Resolution: Ordered Windows 7, got Vista. - Warranty NOT upgraded

[Mark_Lenovo Administrator]

mmassouline,

Thanks for the follow up...  I'll get back to you today! 

Ryansinn,

Please see the link that Zoltanthegypsy posted... as a possibility, if support is not checking through the consumersupport site warranty look up, the extended time may not be showing.

Regarding the key - the Recovery disk included a NEW windows COA - you needed to enter the key from that one.

Alternately, we had provided an opportunity to send the unit in to a special rework process at the time all this occurred back in Nov / Dec to resolve via a load and proper set of the system. 

Please check the materials that came with your Recovery DVD - you should have had special instructions in your kit.

Thanks

Mark

[monteolsen1]

Hi Mark,

Hopefully, you'll see this. I am trying to get a replacement for the recovery disk that was sent back in Nov/December. I have misplaced the one that was sent to me. (I was part of the group that had the wrong OS installed on our computers.) Could you see what I have to do to get a replacement for that recovery disk, which is what you just referred to?

Thank you,

Monte Olsen

[Mark_Lenovo Administrator]

Monte,

Please send me a private message with your contact information for shipping, and either your system serial number CBUxxxxxx or your original sales order number so I can confirm your elligibility, and I'll send one out to you.

Best regards,

Mark

[monteolsen1]

Hi Mark,

Private message sent, but received no reply yet. Hopefully, everything came through OK.

Monte

[Mark_Lenovo Administrator]

Monteolsen1,

Thanks for the prompt, I'll check for it today and get back to you this afternoon to confirm the shipment.

Best regards,

Mark

[monteolsen1]

Thanks much, Mark.

[syfareed]

Hi Mark,

I am trying to get a replacement for the Windows 7  recovery disk that was sent  in December ( Y550 shipped with vista instead of windows 7 ). I have misplaced the windows 7 recovery disk and product  key sticker that came along with it . Could you see what I have to do to get a replacement for that recovery disk and the product key associated with it.
Thanks

Syed