04-21-2010 09:11 AM
Thanks for the follow up... I'll get back to you today!
Please see the link that Zoltanthegypsy posted... as a possibility, if support is not checking through the consumersupport site warranty look up, the extended time may not be showing.
Regarding the key - the Recovery disk included a NEW windows COA - you needed to enter the key from that one.
Alternately, we had provided an opportunity to send the unit in to a special rework process at the time all this occurred back in Nov / Dec to resolve via a load and proper set of the system.
Please check the materials that came with your Recovery DVD - you should have had special instructions in your kit.
04-21-2010 10:27 AM
Hopefully, you'll see this. I am trying to get a replacement for the recovery disk that was sent back in Nov/December. I have misplaced the one that was sent to me. (I was part of the group that had the wrong OS installed on our computers.) Could you see what I have to do to get a replacement for that recovery disk, which is what you just referred to?
04-22-2010 09:39 AM
Please send me a private message with your contact information for shipping, and either your system serial number CBUxxxxxx or your original sales order number so I can confirm your elligibility, and I'll send one out to you.
05-06-2010 05:38 AM
Thanks for the prompt, I'll check for it today and get back to you this afternoon to confirm the shipment.
08-03-2010 11:37 AM
I am trying to get a replacement for the Windows 7 recovery disk that was sent in December ( Y550 shipped with vista instead of windows 7 ). I have misplaced the windows 7 recovery disk and product key sticker that came along with it . Could you see what I have to do to get a replacement for that recovery disk and the product key associated with it.