U400 wont come alive after "sleep" mode

[pacman]

This is my first lenovo and I'm not too happy with it as I have been having numerous issues. One of them has to do with my laptop NOT coming alive after the laptop goes to sleep on its predetermined time. However, if I manually put the laptop to sleep, it works, it does come back up without having to do a hard-start. I have gone over this issue with the hardware and software department. We have done everything you can think of from tinkering with "Power Options" to deleting Lenovo software that came with my U400. I even did the last resort action (recommended by Lenovo) of rebooting my computer to factory specs and still the issue persists.  I work in IT and have a good background with computers but not good enough for this issue. Can someone please help??

[tanujhanda Retired Partner]

Hello pacman and welcome to community,

Sorry to hear you have issues with your laptop.

Kindly share the BIOS date and version/name by command msinfo32

If you are using Lenovo EE Boot Optimizer software kindly try uninstalling it and check.

Best Regards,

Tanuj

[pacman]

Hi Tanuj,

I will try uninstalling EE Boot Optimizer and if it doesn't work I will provide the BIOS date, version and name. Thanks a lot. I will notify you with my results.

Respectfully,
Pedro

[tanujhanda Retired Partner]

Hi Pedro,

Please do the steps and let us know the result.

Best Regards,

Tanuj

[pacman]

Hi Tanuj,

I went ahead and uninstalled EE Boot Optimizer and nothing happened. The BIOS name version is 57CN27WW

[tanujhanda Retired Partner]

Hi pacman

Kindly download the BIOS from the mentoned below web link.

http://www.4shared.com/rar/hUYnfBFC/57CN30WW.html

It contains both the BIOS type ( Dos and Windows )

Please let us know the result.

Best Regards,

Tanuj

[jameegray1]

Hi, I have the exact same issue with my U300S. Do you have a BIOS update for this laptop too? Thanks

[pacman]

I downloaded the zip file and tried to install the 57CN30WW.exe file but it gave an error. Is there something else I need to do prior to selecting the .exe file?