01-24-2012 12:24 PM
I have had my V570 for about 3 months now. The last 2 months, I randomly get a BSOD and then the laptop automatically reboots on its own in the middle of me working. It has occurred at various times (ie- when the computer has been on for a few hours, when different programs have been running, etc....no real pattern). I contacted tech support who told me they could not do anything unless I had an error code from the BSOD, which is quite difficult to obtain since there is a ton of information on the screen and it is only up for a matter of seconds.
Anyone else having this problem, or have any advice?
01-24-2012 02:16 PM - edited 01-24-2012 02:18 PM
Go into Control Panel -> Administrative Tools-> Event Viewer. Launch the Event Viewer by clicking on it.
In the middle panel click on +Error to open the list. Highlight the error you think is causing the machine to shutdown/reboot. All the relevant information will be presented to you in the bottom frame. Highlight subsequent errors to view them also.
To go back to the "Overview and Summary" page, use the upper left blue Left arrow, under the "File" of the Event Viewer.
Learn how to use these tools, to report your problems.
01-25-2012 11:07 AM
Thank you for the help DragonRider! I think I found the error: "The computer has rebooted from a bugcheck." But I have no idea what that means, or if there is a frequency I can set for the computer to perform these "bugchecks" so that it doesn't occur in the middle of my work.
Seems like a fairly simple way to obtain the error. Makes me a little weary of the tech support since they could not instruct me to do this!
01-25-2012 11:26 AM
You can use "Windows Action Center" to report, and solve some of these problems. Make sure you have an internet connection, when running the problem reporting.
Here is some information about the Action Center:
Here is a video: