02-12-2010 09:26 AM
Lenovo's tech and sales support sucks!
I called Lenovo returns since I am within the 21 days period - they asked me to call tech support and get the case #. I called tech support, told them about the issue and they said cannot be fixed - go ahead and return it. So I call Lenovo returns again and after taking all the info and case number, they go we need to verify with tech support. Not sure if they are just told not to take returns, since they tell me that they spoke to tech support and tech support said it can resolved, so you CANNOT return it. So much so for the 21 day return policy - which is a joke. So now he has asked me to call tech support and send the laptop in to get repaired, which I believe is like a regular 1 year warranty. So the whole 21 day return period does not exist.
So pay top dollars, deal with this crap for a week and then stay without a laptop while tech support apparently fixes it. Other option is apparently arrange for shipping on your own and Lenovo will charge you 15% restocking fee for their own fault - buggy system/hardware.
02-12-2010 09:40 AM - edited 02-14-2010 04:33 AM
what is lenovo's return policy? lenovo will accept the return of unopened product provided that within 7 days of the product being delivered you obtain a return merchandise authorisation (rma) by calling the lenovo return centre (lrc) on 1300 557 073 - option 2. lenovo reserves the right to charge a 20% restocking fee for returns of unopened product. you must deliver all the product, documentation and accessories intact and in their unopened original packaging along with the rma, shipping label and a copy of the invoice to the address advised by the lrc within 10 days of the date of the rma. if your package is lost or damaged in transit you are liable for all such loss or damage. lenovo's return policy excludes lenovo services and third party (non lenovo) products including software, in which case you need to contact the third party directly. if you placed the order using a credit card the refund will be made to that credit card. other methods of payment will be refunded via cheque/ direct transfer to your nominated bank account. the 20% restocking fee will be debited from the total order amount. if you have paid by direct transfer or cheque, 20% of the total order amount will be deducted from the refund amount. refunds will be processed within 5-10 business days of the products being returned to lenovo. please note that this may vary depending on your credit card provider and/or bank processing times.
02-12-2010 09:49 AM
you can try factory settings.
start your computer with one key recover button. then select factory defaults for recovery. then install firefox or opera. and try again. post back if issue persists.
( you may need to install update and windows symbol packages again )
02-12-2010 10:04 AM
herez a question:
If i keep windows media player running with a sample video for hours without getting blue screen, does that rule out intel graphics card/driver issue and then point more towards IE/adoble flash/windows 7 compatibility issues?
I will install firefox next and report!
02-12-2010 12:06 PM - edited 02-12-2010 12:08 PM
is there any nvidia sticker on laptop ( near touchpad )
i've searched the web for the model that you gave me, i'm confused, one of the results include nvidia graphic adapter, other intel graphic adapter.
if you don't have intel graphic adapter, no need to install intel drivers for graphic adapter.
i cannot say anything about your question cause you can get blue screen or not.
but it's important to make a clean install for system ( check previous message and post back issue persists )
02-12-2010 01:12 PM
under device manager, under display adapter it clearly says Intel GMA 4500M UMA , so there is no NVDIA...infact thats why earlier I assumed and was trying to install nvdia driver and that didnt work.
Hoever when I installed intel's driver from website..that installed correctly.
02-12-2010 01:17 PM
by the way update on running windows media player - it simply froze up after about 12 minutes...and took task manager to close it. On restarting it again it said plugin issues - not sure if its related.
02-12-2010 01:48 PM
dunno if t's related but you can update plugins ( suggest to use k-lite codec pack )
tried to restore your laptop to factory settings?
02-12-2010 03:09 PM - edited 02-12-2010 03:13 PM
Sorry that you feel like you have gotten the run around.
Some sales support agents have made statements that if a system can be repaired that it can not be returned. This is not the case, and we are working with agent education and coaching to provide consistent advice to customers on our policies.
If you have a defect within the first 21 days, you are supposed to call support as you did, and they should try to help fix over the phone. This should help avoid returns in cases where it is a simple software or configuration issue. Also, if it is a battery or AC adpater, it is really best if we can just send a replacement.
If it is a hardware defect - bad HDD, systemboard, LCD panel, etc, then the customer is offered service. Generally service can repair the system faster than a customer can return, get credit, and order a replacement. But, that is the customer's choice. You could choose to return for refund / replacement within 21 days if you have a tech support case verifying the fault.
I just read this last page, and will go back and read earlier posts before offering suggestions on possible causes. I would just suggest you try to rule out software, and then consider whether you want to try service or press for replacement before you get to the end of your 21 days. If you need help, please send me a PM .
Thanks for all the great suggestions in trying to resolve this! Also, the return policies may be country specifc - in this case, Maverick13 is in the US, so the return policies from the US site would apply. The terms you shared above may be from a different country?
3. Return Policy
Lenovo will accept the return or exchange of a Product in its original, sealed package for a full refund in cases of Lenovo error. Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount. All returns must be initiated within 21 days of the invoice date. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software Products installed by Lenovo. To initiate a return, contact 1-866-42-4465 to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the Product and all accessories in the unopened original packaging, along with all documentation (including invoice, RMA and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RMA. Returns that do not follow these steps may be refused by Lenovo, and customer assumes risk of loss and damage for packages returned without an RMA.