Windows 7 freezes with black screen upon boot [ Edited ]

[pranav_is_cool]

Hello

I have a lenovo Y560( i5 430M, ati 5730). It came with win 7 Home Premium 64 bit. My laptop was working perfectly few days back. I was playing game on my laptop and suddenly it shut down itself. I thought it might be because of over heat. So, every time i tried to restart my laptop, the windows welcome screen came and all of a sudden, screen turned black ( screen closed ) and laptop froze. Upon next startup, en error came, " a recent hardware or software change might have caused the problem", asked to repair my laptop and i tried to repair my laptop, but it failed. I tried using One Key Recovery feature, but it didnt help.

So, i then installed new copy of Windows( Win 7 ultimate 64 bit) , downloaded all drivers from http://consumersupport.lenovo.com/in/en/DriversDownLoads/APR_Driver_List.aspx?CategoryID=661448&OS=W... . Every driver installed successfully ( including onboard video card driver) except for the AMD Graphics Driver, v 8.772 , with an error "C:\windows\system32\atiadlxy.dll is either not designed to run on Windows or it contains an error. Try installing the program again using original installation media or contact system admin or software vendor" . I installed it many of times deleting the old one but it was unsuccessful. I then installed AMD driver from recovery drive. It installed successfully, asked to restart the laptop and again the black screen came and laptop froze. 

I then booted my laptop in safe mode with networking, disabled ATI driver( keeping onboard video driver enabled) and restarted the laptop. It booted successfully giving the " ...... not designated to run on Windows or it contains .... " error. i tried "scan hardware change"  on the VGA Device ( as it shows for video card ) and gives the error that "Driver not intended for this platform".


so, whts the problem, is it the hardware or the software? Please help me!

[bloodshot772]

This stuff happens with ATI software, imo their hardware is good and cheaper, but not as great in application/driver support. Instead of downloading the drivers from the lenovo website, use AMD's/ATI's and download the latest Catalyst Control Center, and then let that software download/install the latest 5730 drivers. http://support.amd.com/us/gpudownload/Pages/index.aspx

It is recommended that you first uninstall and clean (using a driver clearner software, as a regular control panel uninstall just wont remove everything; I recomend driver sweeper) your current ATI drivers.

[pranav_is_cool]

@bloodshot772,I did as you said. AMD Catalyst Control Suite is not downloading. An error is coming, " AMD Catalyst Mobility cannot be downloaded due to incompatible hardware/software on your computer. The version of your graphics adapter is not supported. Please contact your notebook manufacturer for a graphics driver update"

[yigit]

try to perform clean windows installation by pressing one key recover button. if the issue persists, i suggest you to contact lenovo support line due to you may have hardware issue.

[pranav_is_cool]

@yigit, as i said, i have performed the one key recovery, but it didnt help. I took the laptop to the service center, and they say that mobo is gone. tht would be 2nd mobo replacement in last 6 months(considering that i bought laptop just 8 months back) . I am very disappointed with the quality of the product lenovo makes, or it transports to India. Hope someone listens to me!

[yigit]

please, keep us informed.

[pranav_is_cool]

@yigit, what is wrong with the laptop that its mobo is broke for the 3rd time in less than a year? should i take some precautions in using laptop? i am very worried about this fact! Do reply..

[yigit]

i'm not sure ( warranty conditions may change by country ) but lenovo should give you new system if the issue persists more than 3 times.