Y470 touchpad not working

[LHsu2]

I purchased my Y470 ideapad a little under a year ago and in general, it's been great. Within the past few weeks though, I've been having a lot of issues with the touchpad. The touchpad will either randomly stop working in the middle of a session or won't function when I turn on my computer. I tried Fn+F6 to toggle the touchpad on/off, but it has no effect. A plug-in usb mouse works, and sometimes if I restart my computer the touchpad will start working again, but there are no guarantees on when the touchpad will work. 

Any suggestions on how I can fix this problem? It's really annoying, and I'd rather not have to take my computer into a shop if I don't need to. I also hate having to carry around an exra mouse, seeing as I bought the laptop for portability in the first place.

Thanks!

[tanujhanda Retired Partner · Accepted solution]

Hello LHsu2 and welcome to community,

Kindly uninstall the touchpad driver and then reinstall the driver from Lenovo website and also update the BIOS

http://consumersupport.lenovo.com/in/en/driversdownloads/APR_Driver_List.aspx?CategoryID=658501&OS=0

If the issue persist then you can contact the support center.

Country or Region	Language	Telephone number	Hours of operation	Supported products
United States	English	1 877 453 6686	24 hours a day 7 days a week	IdeaPad, Lenovo 3000, IdeaCentre

Best Regards,

Tanuj

[LHsu2]

Hi Tanuj,

Thank you for the response! My touchpad is working again after I reinstalled the touchpad driver. I used the link you gave me to update the BIOS, but I couldn't finish steps 8 and 9 on the update. How do I access the BIOS menu?

(Here are the download instructions I was using for reference: 

http://download.lenovo.com/UserFiles/Driver/en/Downloads%20and%20Drivers/Y470Y570/BIOS/47CN28WW/47CN...

Thank you

[tanujhanda Retired Partner]

Hello LHsu2 

I am glad to know your issue get resolved. To access the BIOS you need to press F2 after you power on the laptop.

Best Regards,

Tanuj

[eliagrady]

Having the same issue as the Topic owner.
Touchpad stops working in-mid session. Tried uninstalling and re-installing the software that you've provided here, also have the latest BIOS.

Still an issue.

Is there anything else I can do?

[bearacuda]

I am having a similar problem.  I have tried updating the bios, I have tried installing the lenovo touchpad driver.  I have even gone as far as reformatting/reinstalling the OS from the system disks.  Still, the touchpad operation is not consistent.  I've also made sure it is not Fn+F6 causing the problem.  Right now in fact, the touchpad is not working.  I'm using an external BT mouse.  I google'd this problem and found a hit:

"

IdeaPad Y470 touchpad intermittent malfunction - Lenovo Support

SYMPTOM:IdeaPad Y470 touchpad malfunctioned intermittently. AFFECTED ... cable interface was plug-in card slot and the connecting cable was not fixed tightly.

"

at: support.lenovo.com › Support › Drivers & Software

But when I click on the link I get this message on a lenovo webpage:

"Sorry, this document is restricted to Lenovo Field Servicers and/or Call Center Agents only. Please login with the authorized credentials. Thank you."

Is there a hardware based reason, like a 'connecting cable NOT fixed tightly" that is responsible for this problem.  I hate being at meetings or giving a presentation not knowing if the touchpad is going to work this time.  Or when flying, there isn't enough room for a mouse.

I have lived with this problem for almost 6 months now.  I don't want to put up with it anymore.  This is not the quality I expected when purchasing a Lenovo brand laptop.

Thank you

[LHsu2]

I tried all that as well. Turned out it was a loose cable. I was still under warranty, so Lenovo paid to ship it to the factory and get repaired. 

Good luck