08-06-2008 06:15 PM - last edited on 08-06-2008 06:19 PM by JaneL
Ok not so long ago i started hearing a click while opening the laptop, i ignored it as i thought it was my finger hooking on the plastic but no i was wrong one of the hinges broke off from the plastic and its doing damage to my laptop here are some pictures of whats going on to it while opening the laptop.
now my question is what should i do will they accept it at repair,
07-19-2008 11:28 AM
07-19-2008 11:53 AM
Unless you abused the system, dropped, or otherwise damaged this yourself, I would think warranty should cover this.
Have you contacted support and tried to submit this for warranty repair citing the hinge failures, and then resulting damage to the lower chasis and plastics?
08-06-2008 08:45 PM
Sorry about that! Please contact support and arrange for this to be serviced. If you haven't dropped or otherwise abused the system, we should repair this for you.
Please let me know if you have any trouble.
08-15-2008 07:15 AM
I just got the laptop back from the rapair, fedex delayd the delivery for one day but its ok overall Exelent service.
Rapair took no longer than a day and i had the laptop back same week i sent it.
08-18-2008 09:42 AM - last edited on 08-30-2008 07:26 AM by JaneL
I sent my almost brand new lenovo y510 into lenovo because the hinge broke. A couple days ago I recieved the laptop back but immidately noticed something was wrong as I took the laptop out of the box. The plastic at the front of the laptop had been dented in a couple of spots. While that was kind of annoying I got even more annoyed when I opened the laptop. The ideapad logo next to the keyboard was peeling off and had scratch marks around it. And there was a pretty deep scratch mark running from about 1 cm on the glossy touch media button to the top of the keyboard. This is really annoying to me because I know when I sent it in none of these problems were there. Should I give lenovo a call back? Do you think they will do anything about it?
Heres the pictures by the way
08-18-2008 10:14 AM
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08-18-2008 11:06 AM
Sorry to hear about the condition in which you received your laptop back. We should resolve these issues for you.
Please do call and re-engage service and give them a chance to make this right. In parallel, would you please send me a PM with your case number from your last repair?
While these circumstances are regrettable, we should take the opportunity to learn what we can from them so that we can avoid them in the future.
Thanks for sharing with us.