Y560 - problem with bluray and onekey recovery

[BlubbMoep]

hi everyone,

i have two big problems with my y560. 

1) the bluray unit stopped working from day to another. i didn't make any system changes und i also had the latest version of cyberlink power dvd installed which used to work perfectly. i contacted lenovo support and was told that the bluray unit might be broken but i should re-install the operating system to check. so here's my first question: is it possible that the bluray unit will work again after re-installing the system? did anyone here make the same experience?

2) at first i wanted to restore my system via onekey recovery but after spotting a very annoying virus on my pc i decided to rebuild the system with a windows-cd. now that i have done it i realize that it was a bad idea... so i downloaded onekey recovery from the lenovo support website to restore the backup i created when i just got the ideapad. but when starting the installation file i receive the following error message:

"The contents of this file cannot be unpacked. The executable you are attempting to run has been corrupted. Please optain another copy of the file, verify its integrity, and try again."

i downloaded the file 3 times but it still won't work! can someone help please? it's definately the right file... if it's broken - where can i get a working version?

(sorry for using *no* punctuation marks but i'm not a native speaker and don't know where to put them in english... )

_______________________________________________ 

Falls irgendwer Deutsch spricht (...was das Ganze für mich extrem erleichtern würde  ):

Ich hab gerade zwei massive Probleme mit meinem Y560. Zunächst funktionierte die BluRay-Einheit nicht mehr und das komischerweise von einem Tag auf den anderen. Ich hatte keine Systemänderungen vorgenommen und die neueste Version eines entsprechenden Abspielprogramms war auch installiert. Ein Mitarbeiter der Support-Hotline meinte, die Leseeinheit könnte kaputt sein, ich solle das Notebook aber erstmal neu aufsetzen und dann mal schauen, ob es vielleicht doch wieder geht - wieso auch immer. Hier also meine erste Frage: Kann das tatsächlich sein? Hat schonmal jemand eine ähnliche Erfahrung mit dem Laufwerk gemacht?

Nun das zweite Problem: Ich wollte das Notebook eigentlich mit OneKey Recovery wiederherstellen, da ja weder eine Windows- noch eine Recovery-CD mitgeliefert wurde. Da ich mir allerdings auch noch ein ziemlich nerviges Virus eingefangen habe, dachte ich, es wäre sinnvoller, den PC komplett zu formatieren und alles neu aufzuspielen (Windows kann man schließlich als Testversion downloaden und einen Productkey habe ich mit dem Notebook bekommen). Das war wohl ein riesen Fehler, wie ich jetzt bemerkt habe... Nun wollte ich OneKey Recovery runterladen (gibts ja auf der Lenovo Support-Seite), um anschließend mein Backup, das ich auf einer externen Platte habe, einzuspielen. Wenn ich die Installationsdatei starte, kommt allerdings folgende Fehlermeldung:

"The contents of this file cannot be unpacked. The executable you are attempting to run has been corrupted. Please optain another copy of the file, verify its integrity, and try again."

Ich hab die Datei inzwischen 3 mal runtergeladen, es wird auch kein Fehler angezeigt o.ä., aber die Datei kann nach wie vor nicht ausgeführt werden. Hat irgendwer einen Tip für mich?! 

[Zehnsteine]

Hi Blupp

many info's including link to OKR videos...

http://forums.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/How-to-create-quot-Factory-Default-Recove...

Zehn

[BlubbMoep]

thank you, zehnsteine. unfortunately the link doesn't help since i can't even install onekey recovery  

i did create a backup when i got the y560 but it is on an external hard drive!

[yigit]

hi blubbmoep.
- yes, sometimes it helps. after re-installing windows, if you still have the issue, as lenovo service, ship it back to lenovo for replacement.
- you may have the issue due to your connection dropped while downloading the file. using download manager may help you to solve the issue.

[BlubbMoep]

using a download manager worked perfectly - thanks, yigit! at first, i tried to download the file with internet explorer where the problem occured frequently. now i'm back to firefox and i got onekey recovery completely. unfortunately the problem with bluray persists. i already installed the recent drivers and diagnosis tools say that my system was ready for bluray but the drive won't detect any disc...

[yigit]

any discs? not even dvd/cd? if so, your dvd-rom could be dead, i suggest you to contact lenovo support line for replacement.

( sometimes windows itself may cause dvd issues, if you can perform clean windows installation to make sure, do it before shipping your computer back to service )

please, mark the thread as solved if it is. 

[BlubbMoep]

no, cds and dvds work perfectly fine! i already performed clean windows installation because of this issue but it persists. when i insert a bd there's a gentle noise but nothing else happens. is it possible that windows recognizes the drive as bd-drive (saying that everything works) but the bluray laser unit is broken anyway?

[yigit]

could be. by the way, which software are you using? have you tried power dvd?

http://consumersupport.lenovo.com/in/en/DriversDownLoads/Drivers_Show_5165.html

[BlubbMoep]

yes, i've been using power dvd since i got the y560. i have cyberlink power dvd 11 ultra installed and also tried the lenovo version but bluray dics can't be read anyway.

[yigit]

it's better to contact support line.