03-20-2012 09:13 PM - edited 03-20-2012 11:14 PM
I bought my Y570 in November 2011 off of ebay. It's a refurbished product. Anyway, it's been running great the whole time until a couple days ago when it started to randomly shut down (instant black screen, no warning.) A lot of what I've found in searches, suggest overheating, but I really don't think that's the issue, since air coming from the vents is cool, and when it shuts down, it is not working hard (just web browsing and email.)
I know it's not a virus, as I've done multiple full system scans in Norton, and even used their advanced deep scan, with nothing found. Also, my computer is fully updated, as far as I know.
Sometimes it shuts down with many many hours in between, even all day and sometimes with less than 30 minutes.
The problem started 3 days ago. It was on all day yesterday with no problems, and stayed on today until ~11pm.
So, any help would be greatly appreciated. I really hope I don't have to send it somewhere to get it fixed. Sure, it's under warranty, but my laptop is a vital need since I'm in college and need it for class.
Thanks in advance. Please let me know what other information you need.
Solved! Go to Solution.
03-21-2012 02:34 AM
Does this occurs on battery, AC or / and both?
I guess you really need to contact Technical Support to have a look at it. Maybe you could kindly request a loaner set to continue your studies. (Not sure whether it's applicable or chargeable). I could understand your need for the laptop as I am also a student that need laptop for school work.
Have a nice day!
Does someone’s post help you? Give them kudos as a reward, as they will do better to improve | Mark it as solved if the solution works for you, so it could be reference for others in the future
Sound Enthusiast and Enhancement (Post comments, share mixes, etc.)
03-21-2012 03:56 AM
Start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.
It could be a bad driver. Check device manager and try to detect any errors.
Bios update may be necessary:
For Windows 7 64 bit:
For Windows 7 32 bit & XP:
Power Management for Win 7:
Intel Chipset for Windows 7:
03-21-2012 06:59 AM
@Peter, I'm pretty sure it's only happened with A/C but, I don't have it off of A/C as often as I should, so it could be coincidental.
Also, a loner is definitely not something that would help. I am a graphic designer, so I need Photoshop, Illustrator, etc... It's not just word processing.
@fiesta I've tried your solutions. Hopefully they've worked, but with how unpredictable and sporadic this problem is, I won't be able to say it's solved. Maybe if a week goes by and it doesn't happen, then I'll be able to.
Thanks for the help, guys! Here's hoping!
10-31-2012 09:27 AM
Had the same problem on my 3000 N100. Disconnecting the AC, removing the battery, and holding down the power button for 15 secs did the trick. The problem has not recurred for a month now.