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omgbloof
Posts: 5
Registered: ‎04-27-2012
Location: Portland
0

Z575 - Can't shut down, restarts instead

[ Edited ]

I've had my Z575 for 4 days now, bought it new from newegg. When I click shut down the laptop restarts and goes to the One Key Recovery screen. So I hit Exit and shut down from there and the computer restarts back normally(to the login). I need to hold the Power Button to shutdown.

 

Also the One Key Program keeps trying to open over and over after booting

 

 

?????????:smileyfrustrated::smileyfrustrated::smileyfrustrated:

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omgbloof
Posts: 5
Registered: ‎04-27-2012
Location: Portland
0

Re: Z575 - Can't shut down, restarts instead

[ Edited ]

Am I doomed???:smileymad::smileymad::smileymad:

 

 

 

Do I need to send this back in for warranty? Or just deal with it everytime I use this laptop

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countrywise
Posts: 828
Registered: ‎04-14-2012
Location: İstanbul
0

Re: Z575 - Can't shut down, restarts instead

[ Edited ]

Hi,

 

i would call customer  support in your area,

 

and have it send back for repair.

 

OR

 

request a new machine.

 

You certainly should not have to deal with it.

 

Good luck.

 

 

What's DOS?
klablue
Posts: 1
Registered: ‎05-15-2012
Location: Texas
0

Re: Z575 - Can't shut down, restarts instead

I'm having the same trouble with a Z575 that I have had for a "whole" 20 days now - my first Lenovo purchase and it appears that it will be my last.  After working with customer support (reset bios defaults, system restore and full run through One Key Recovery) I was advised to send it in for repair.  The retailer where the system was purchased only allowed for a 15 day return policy (Fry's), so it was really convenient that this issue started 5 days after the return policy expired AAARRRRGGG!  Guess I'll be packaging this machine up and sending it in and hoping for the best.