Yes here's what she sent me: "
Ryan, I’d like to explain that there is something wrong with your system version. Generally, it should be:
Version 6.0.6001 Service Pack 1 Build 6001
Version 6.0.6002 Service Pack 2 Build 6002
However, yours is “Version 6.0.6001 Service Pack 2 Build 6001”. The integrated Service Pack is unclear.
Give this situation, I am afraid that we might have to perform a Clean Install of Windows Vista."