scatched screen

[aspirecomptech]

Ran into the same problem. Would be nice to hear something from Lenovo on this one.

Kinda pissed me off how readily it occured. Also got some scratches on the glossy black bit above the media keys.

[aspirecomptech]

Posted in the other thread as well and this seems to be a pretty bad design flaw.

Lenovo reply!

[JaneL Community SuperMod]

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aspirecomptech wrote:

Lenovo reply!

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Welcome to the forum!

There are a few Lenovo employees roaming around in here helping out on a volunteer basis, but this is not an official support channel. Instead, this is designed to be a user-to-user support and discussion forum. You may or may not get an answer directly from one of the Lenovo employees as there are way more of us than them and all of them, even Mark, have full-time jobs doing other things.

[aspirecomptech]

Still I think it to be enough of an issue that it deserves to be addressed by a Lenovo rep.

[JaneL Community SuperMod]

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aspirecomptech wrote:
Still I think it to be enough of an issue that it deserves to be addressed by a Lenovo rep.

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Have you called for service on it?

[bbymig23]

I would call for service, except that I know they are just going to say that scratches aren't covered under warranty. It's not that I think scratches should be covered. It's more that this is obviously a design flaw which should be resolved. The clear plastic cover on the screen is advertised as being scratch resistant, when in reality it is scratch prone. There should be a recall solution. Even if I had to BUY a replacement cover kit or something, I would gladly do so if it would solve the problem.

[9404592]

Can you give us a link where it says the screen is scratch resistant?
My Lenovo screen has many vertical scratches. I am scared of wiping it for fear it will make it worse.
My Ideapad Y710 was advertised as having ATI HD2600XT and came with HD2600.

[aspirecomptech]

My was advertsed as having a "8600GTS" and came with an 8600GT.

And I recently saw the new Y530 at Fry's and the screen was changed so that the part directly above the lcd panel was sunk inwards seemingly to prevent the scratchign we encountered.

So to me it seems that Lenovo knew it was an issue and corrected it, but that doesn't do me or anyone else in the same position any good.

It would speak volumes of a relatively new company to market if they fixed the issue with early adopters such as ourselves who took a real chance and seemingly lost.

[bbymig23]

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9404592 wrote:
Can you give us a link where it says the screen is scratch resistant?
My Lenovo screen has many vertical scratches. I am scared of wiping it for fear it will make it worse.
My Ideapad Y710 was advertised as having ATI HD2600XT and came with HD2600.

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http://www.articlesbase.com/laptops-articles/lenovo-3000-y510-775844q-610941.html

http://www.villman.com/Product-Detail/Y510_59013833

http://trisha-worldofgadgets.blogspot.com/2008/06/lenovo-ideapad-y510-with-dolby-4.html

 

Pretty much anywhere there is a feature list, you will find "scratch-resistant screen" listed as one of the features. Theses are mostly reviews and articles but the feature list you find in all of these reviews is obviously canned, and intended by Lenovo to promote the product.

[Mark_Lenovo Administrator]

bbymig23,

Thanks for the links.  I think the screens do have some degree of scratch resistance, but are certainly not scratch proof.

Where are the scratches on your screen?  Are they a few individual lines, or concentrated in a particular area, etc?

aspirecomptech

I think it's certainly a best practice to continually look for ways to improve the design of products. 

Do you have scratches on your screen?  If so, where, and when did you first notice them?

Best regards,

Mark