y570 Freezing Issue

[epuylon]

I know there are multiple issues that are similar, however, I believe mine is unique in nature.

So this is the symptoms...If i leave my computer idle -- in any power state (high performance, super energy saver, etc.) like literally just walk away for over 20+ minutes without doing anything and leaving the computer as it was, upon my return, I get two results:

1. Black screen, but all the lights on the keyboard are lit up, the power button, the num lock, and the HD light flashes, and all the other lights such as the volume control, fan control and display settings are on, but the computer will not "wake up"

I move the mouse, I use the touchpad, i click on keys, i ctrl+alt+del, ctrl+alt+esc and nothing works.

I have to do a hard shut down

2. the screen is on, however, everything is frozen. The mouse has the busy circle symbol and nothing works as above.

Hard shut down is needed

I have ran the window7 memory diagnostic, and nothing was found. I also have read on window7 forums that it may have to do with an issue of realtek driver conflicting with the intel audio drivers. I disabled the intel but again, nothing works.

Does anyone have any idea what is the issue with this?

My system is y570, i7-2630QM CPU @ 2.00Ghz, 8GB, 64bit, windows7 home premium addition, 1GB geforce 555.

Please can anyone give me some insight on this situation??? It is really frustrating due to the frequency of this issue.

[dragnoak]

When your scenario 1 happens, press FN + F2. (together). You didn't read the user guide, did you? Chapter 2, Learning The Basics, Page 16.

DragonRider

[epuylon]

I actually have read that and tried that...but it still does not work. 

I honestly cannot find any solutions to this, I have cross checked my drivers wtih Lenovo's and everything seems to be in order....

[yigit]

it's not gonna sound like a solution for your issue but can you perform clean windows installation by pressing one key recover button? sometimes windows update installs some -unnecessary softwares that may cause blank screen issue.

also please check if the issue persists on safe mode. if it doesn't, could be driver issue.

[epuylon]

Okay, is there a step by step process with reformatting with the one key recovery???

How can i ensure that the drivers are correct etc etc. Is there a step by step guide?

[yigit]

shut down your computer, start up by pressing one key recover button, select system recovery > factory backup and wait till its finished.

[jadoch]

Hi, do you still have this problem. because i have the same issue and even Lenovo support didn't recognize the solution for this problem.

jad

[epuylon]

Yes, I still have this issue,

Matter of fact it just happened right now as I started my computer.

My guess is that there is an issue with either the sleep feature or the stop hard-disk feature and waking up from that. I cannot seem to get to the bottom of it, but I will try searching Microsoft websites for any further information regarding it.

Yigit's suggestion would probably work, however reinstalling all the programs etc etc would be time consuming.

Let me know if you find anything as well.

[yigit]

can you also try to remove youcam/anti-virus/touchpad drivers?

[epuylon]

If I remove youcam, can I still use my webcam?