Question
I have a IdeaPad V370 and I installed BioExcess v7.0.67.0 with EgisTec driver v3.0.10.4 (on Device Manager is shown v3.0.7.0).
When launching BioExcess initial wizard, on "Fingerprint Enrollment" phase, after logon password, where I should enroll 2 fingers with their fingerprints I am getting an error message. At the last 6 fingerprint of the same finger (I tried also with different fingers, same result) it always gives me error, so I can't complete the process at any circumstances. I reinstalled the driver and the software from V370 support page but the result is the same. I searched for another, newer, driver with no success.
I tried to install Windows hotfixes KB974476 and KB978258 listed near the fingerprint driver. But no success, both installations are aborted with "The update is not applicable to your computer".
Answer
- Uninstall EgisTec driver and BioExcess software.
- Reboot the laptop
- Install the BioExccess software.
- Reboot the laptop
- Install the EgisTec driver
- Once the above is done, open the BioExccess software and try registering the fingerprints.
