z60m cannot find fingerprint sensor device

[lfiguero]

Since replaced palmrest, get get error cannot find fingerprint sensor device and can't get past windows sign in.   Touchpad seems to work.  Tried checking connection of palmrest assy.  Is there a way to bypass fingerprint reader during boot so can get access to windows. Have disabled in BIOS but doesn't seem to work.  BIOS predsktop authentication set to disabled

[lfiguero]

Anyone??  

I even bought replacement palmrest and swapped and still get same error. Can't boot up. 

[lfiguero]

Can't even boot up in safe mode..  Stuck on windows is starting up 

[ajkula66 Guru]

I'd be betting on a software/malware bug, not a hardware problem.

Boot from a "live" Linux CD, extract the important files/document on a flash drive, reformat the drive and re-install Windows.

Good luck.

[lfiguero]

THanks. Fortunately, not a lot of important info on there. I was afraid would have to do that.

I don't have Windows CD.  PC came with it on there. I guess have to look to see if have original recovery CD 

[dsrsmith]

related topic, how do i get rid of my fingerprint identification, just use password in order to log on windows, etc.