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N100er
Posts: 8
Registered: ‎08-20-2008
Location: HK
0

Battery change refused by Service Centre.

[ Edited ]

I have just went up to the Lenovo service centre (Hong Kong)yeaterday, shown them my battery (13months old) and also the Document id:  MIGR-69671 which is provided by Mark_Lenovo in the other  thread earlier, the agent rejected my change because my bar code is not exactly matched, he said that it must be 92P1185Z1ZB8W, which is conflict to the item no3 from the MIGR-69671.

 

Dear Mark_Lenovo, if you have read the thread please clearify more or they just trying to stay away from it.

Message Edited by N100er on 08-21-2008 07:17 PM
Message Edited by N100er on 08-21-2008 08:06 PM
Bit Torrent
wjli2
Posts: 3,213
Registered: ‎02-16-2008
Location: Australia
0

Re: Battery change refused by Service Centre.

This is a simple thing to fix, print out the entire document and show him where he was wrong. It would take longer for Mark to send email to HK, then for you to tell him he was wrong. Since there are so many documents out there, i doubt every Lenovo workers would have read from the start to the last full stop.
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N100er
Posts: 8
Registered: ‎08-20-2008
Location: HK
0

Re: Battery change refused by Service Centre.

I saved the Document id:  MIGR-69671 in my notebook and shown the agent on my LCD screen already, but the agent still think he is right to reject the change. I just want to make sure if the digits in red is really matter.

 

If not I will take my action again.

Bit Torrent
wjli2
Posts: 3,213
Registered: ‎02-16-2008
Location: Australia
0

Re: Battery change refused by Service Centre.

hum, this is not something i know a lot about, maybe some from Lenovo can help you out.