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awais2talk
Posts: 15
Registered: ‎12-25-2011
Location: Pakistan
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Display problem in a new B470

I had currently bought a new IBM lenovo b470, a business class laptop. I am very much happy with the feature and design of this laptop but after a week i was shocked to see that some green lines starting appearing (emerging) from the bottom side of laptop screen and these lines appear only during the boot process and some initial time of windows desktop(half a minute). after that theselines go off and do not appear again till next boot up...

......................

what kind of prolem is this. !!

laptop is just a month old.

i bought it from Saudi Arabia and i m currently in Pakistan.

what is the current warrnty claim procedure and what are the steps.

please let me know..

 

I am unable to find any online technical support or help kind of thing !!

........................

 

i had tried changing the drivers updating them and all that stuff but no success and

finally reached here.. !!!

 

thanks and regards...

Awais

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awais2talk
Posts: 15
Registered: ‎12-25-2011
Location: Pakistan
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Re: Display problem in a new B470

sorry i forgot to mention, it is a  a core i3 sandy bridge(2nd generation).. with 2310 proceesor..

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yigit
Posts: 12,939
Registered: ‎12-07-2009
Location: Marmaris
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Re: Display problem in a new B470

hi awais2talk
i'm afraid you're having hardware issue. ( possible ram or graphic card ) you can try to check if it's related to ram sticks ( remove one of them and check if the issue persists ) if it's not ram issue, you'll need hardware support.

i'm not sure if you have valid international warranty so you may need to ship it to the city where you bought.


due to my absence, i may not reply your posts and/or personal messages

http://www.krasotaiskusstva.com
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awais2talk
Posts: 15
Registered: ‎12-25-2011
Location: Pakistan
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Re: Display problem in a new B470

bro Since the laptop is in warranty, wint it void the warranty if i open its basement (ram slot) up for checking ram issue.

moreover i think that b470 comes with a single 2gb module only. !!!

i want to ask this issue from some lenovo hardware expert or something like that.

plus there are warranty claim centres located in karachi, Pakistan !!

Community Moderator
yigit
Posts: 12,939
Registered: ‎12-07-2009
Location: Marmaris
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Re: Display problem in a new B470

it won't void your warranty. feel free to replace the ram sticks.
can you upload any screen previews?


due to my absence, i may not reply your posts and/or personal messages

http://www.krasotaiskusstva.com
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awais2talk
Posts: 15
Registered: ‎12-25-2011
Location: Pakistan
0

Re: Display problem in a new B470

ok i try to postsome pictures...
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awais2talk
Posts: 15
Registered: ‎12-25-2011
Location: Pakistan
0

Re: Display problem in a new B470

here are the pictures... from boot screen to just before logging into desktop , there is no sign of lines... but as the welcome screen appears till half a minute on desktop screen lines are observed with continuous changing pattern at the botton with width no more than that of windows bar.. (after a minute the lines disappear and do not come back for hours and hours of use] HAVE A LOOK AND PLEASE SUGGEST ME about the possible problem it could be.... i m unable to upload pics here so down is an image shack link.... plz chk them ALL>> zoom them for a clearer image... http://imageshack.us/photo/my-images/593/54721073.jpg/
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awais2talk
Posts: 15
Registered: ‎12-25-2011
Location: Pakistan
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Re: Display problem in a new B470

Is there anyone from Lenovo who reads this and feels responsible? to answer it plz!!!!
Community Moderator
yigit
Posts: 12,939
Registered: ‎12-07-2009
Location: Marmaris
0

Re: Display problem in a new B470

it's probably ram/graphic card/cable issue.
to check if it's ram, please, remove/replace/swap the ram sticks and/or try to use just one ram stick at once.

if it doesn't work, i believe you'll need to contact lenovo support line for further information and help. ( it's hardware )


due to my absence, i may not reply your posts and/or personal messages

http://www.krasotaiskusstva.com
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awais2talk
Posts: 15
Registered: ‎12-25-2011
Location: Pakistan
0

Re: Display problem in a new B470

I had tried removing and swapping the ram but no success.
i tried taking simultaneous display on an lcd and laptop screen but the lines do appear only on thee LCD screen..
if it could be a ram issue or graphic card issue then it must also show lines on LCD too. but for simultaneous displays the lines appear on LCDonly...
now what to do !!!
to me it seems likeLCD problem...
please loook into this matter...

.........................
also i have bought the laptop from Saudi Arabia and currently i m staying in Pakistan.. Laptop is with international warranty..
please guide me towards some authorized lenovo warrnty claim in pakistan.... I can travel in pakstan on my own expense to get this problem solved.............