G570 blue screening at least twice a day - warranty query.

[misterb]

Hi, I bought my G570 in July in the UK and in the first month it bluescreened one time.  However, it now blue screens every day, 4 times and counting today, so basically it is just becoming an expensive paperweight. The problem is that I live and work in Bratislava, Slovakia.  My question is whether I can find somewhere here to look at it under warranty, or if I have to fly back to the UK to have it looked at there.  Any advice would be greatly appreciated.  Thanks.

[rzrfreefr]

what is the longest time you can achieve ? less than 24h I suppose 

what is your bios version ? try to backup it before upgrade 

My G470 did stay awake for more than 24h , I can double check on linux and windows if you want ...

About the warranty did you register it ? because I am in the similar situation I bought it in malaysia and living in france ... where should I register it ? and what adress should I set ?

[zoltanthegypsy]

What is the bluescreen message?  If necessary set your machine to not automatically reboot on error.

The exact error message might help narrow things down.

Z.

[misterb]

Hi, thanks for the response.

It has rarely gone more than a day without a screen of death, so best guess if 36 hours.

This is the BIOS info I could find.

BIOS Version/Date LENOVO 40CN05WW(V2.04), 19/04/2011

SMBIOS Version 2.7

On using the warranty lookup I get the following information after the product id:

Location:   United Kingdom 

Expiration date:  2012-05-18

Personall,y I dont remember registering it, if I did it was only online.

Looking at the above, I reckon I have to take it to the UK, although I will look into upgrading the BIOS.

Thanks again.

[misterb]

Hi, thanks for your reply.

From what I have seen it varies.  I will take some notes when it dies again today and then post them later.

I have found the dump files and may have a go at downloading the debugging tools to read them - uncharted terrority for me really so not confident in what I am doing.

[misterb]

Hi Zoltan,

A bit more info - I note it only has a bsod when I am on the internet, however it did it both with my usb modem and cabled internet - the bsod today listed ndis.sys as the error.

Here is some extra info but not sure if it is relevant:

Problem signature:   Problem Event Name: BlueScreen   OS Version: 6.1.7601.2.1.0.768.3   Locale ID: 2057

Additional information about the problem:  

BCCode: d1   BCP1: 0000000000000010   BCP2: 0000000000000002   BCP3: 0000000000000000   BCP4: FFFFF8800177F151   OS Version: 6_1_7601   Service Pack: 1_0   Product: 768_1

Files that help describe the problem:   C:\Windows\Minidump\111011-21247-01.dmp   C:\Users\AS\AppData\Local\Temp\WER-36395-0.sysdata.xml

Any ideas please?

[zoltanthegypsy]

I recently had a rash of d1 BSODs on several machines.  It was my anitvirus program.

Try running with anitvirus disabled -  if you can safely.  If not, uninstall your  antivirus and run some other free solution temporaraily to see if that is the problem.  In my case, just turning off the AV program wasn't enough,  I had to fully uninstall it and run something else - reinstalling the original AV didn't help.

I'm not saying that your security solution is causing this, but it might be.  d1 is often a driver or app issue, IIRC.

Z.

[orion9727]

normally it a harware issue but i think it sounds like a virus.

can you reload windows and confirm if it still dose this.

also there a issue with the early sandy bridge chipset.

there a recall on them check the date on it.

[misterb]

Hi Orion, thanks for your reply.  I have checked that it is not the sandy bridge affected chipset - took a bit of digging around on the internet but managed it.

Dont really have the possibility to reload windows.  Will try another anti virus provider and see if that throws anything up.

Have a good weekend.

[rzrfreefr]

hi

Maybe you can try to boot linux on a livecd and see if you can pass the 36hours test

I did let my laptop on for more that 48hours :

# rzr@lap:lenovo-g470/ # [0] # uptime
 20:14:38 up 2 days,  7:49, 11 users,  load average: 0.35, 0.82, 1.43

# rzr@lap:lenovo-g470/ # [0] # cat /proc/version
Linux version 3.2.0-rc1+ (rzr@lap) (gcc version 4.6.2 (Debian 4.6.2-4) ) #2 SMP Fri Nov 11 02:13:57 CET 2011