Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Reply
Paper Tape
misterb
Posts: 5
Registered: ‎11-08-2011
Location: Slovakia
0

G570 blue screening at least twice a day - warranty query.

Hi, I bought my G570 in July in the UK and in the first month it bluescreened one time.  However, it now blue screens every day, 4 times and counting today, so basically it is just becoming an expensive paperweight. The problem is that I live and work in Bratislava, Slovakia.  My question is whether I can find somewhere here to look at it under warranty, or if I have to fly back to the UK to have it looked at there.  Any advice would be greatly appreciated.  Thanks.

SCSI Port
rzrfreefr
Posts: 238
Registered: ‎10-11-2011
Location: france
0

Re: G570 blue screening at least twice a day - warranty query.

[ Edited ]

what is the longest time you can achieve ? less than 24h I suppose 

 

what is your bios version ? try to backup it before upgrade 

 

 

My G470 did stay awake for more than 24h , I can double check on linux and windows if you want ...

 

About the warranty did you register it ? because I am in the similar situation I bought it in malaysia and living in france ... where should I register it ? and what adress should I set ?

 

--
http://rzr.online.fr/q/lenovo# g470 s103t (Please Contact me if your s10-3T is booting win7 or support bluetooth, 3g)
Lenovo S10-3t | Model Name : 0651 | Mfg Date: 2010/06/08
Lenovo G470 | Model Name : 20078 | M fg Date: 11/03/23 | BIOS: 40CN23WW(V2.09) 06/20/2011 | CPU: i5-2410M | Linux version 3.3.4lenovog470+ (root@lap) (gcc version 4.6.3 (Debian 4.6.3-4) ) #8 SMP Tue May 1 10:23:48 CEST 2012
OS:GNU/Linux/Debian
Community Moderator
zoltanthegypsy
Posts: 3,610
Registered: ‎01-13-2008
Location: Bainbridge Island, WA, USA
0

Re: G570 blue screening at least twice a day - warranty query.

What is the bluescreen message?  If necessary set your machine to not automatically reboot on error.

 

The exact error message might help narrow things down.

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

 

The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog

English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество

Paper Tape
misterb
Posts: 5
Registered: ‎11-08-2011
Location: Slovakia
0

Re: G570 blue screening at least twice a day - warranty query.

Hi, thanks for the response.

It has rarely gone more than a day without a screen of death, so best guess if 36 hours.

 

This is the BIOS info I could find.

BIOS Version/Date LENOVO 40CN05WW(V2.04), 19/04/2011

SMBIOS Version 2.7

 

On using the warranty lookup I get the following information after the product id:

Location:   United Kingdom 

Expiration date:  2012-05-18

 

Personall,y I dont remember registering it, if I did it was only online.

 

Looking at the above, I reckon I have to take it to the UK, although I will look into upgrading the BIOS.

Thanks again.

Paper Tape
misterb
Posts: 5
Registered: ‎11-08-2011
Location: Slovakia
0

Re: G570 blue screening at least twice a day - warranty query.

Hi, thanks for your reply.

From what I have seen it varies.  I will take some notes when it dies again today and then post them later.

I have found the dump files and may have a go at downloading the debugging tools to read them - uncharted terrority for me really so not confident in what I am doing.

Paper Tape
misterb
Posts: 5
Registered: ‎11-08-2011
Location: Slovakia
0

Re: G570 blue screening at least twice a day - warranty query.

Hi Zoltan,

 

A bit more info - I note it only has a bsod when I am on the internet, however it did it both with my usb modem and cabled internet - the bsod today listed ndis.sys as the error.

Here is some extra info but not sure if it is relevant:

 

Problem signature:   Problem Event Name: BlueScreen   OS Version: 6.1.7601.2.1.0.768.3   Locale ID: 2057

 

Additional information about the problem:  

BCCode: d1   BCP1: 0000000000000010   BCP2: 0000000000000002   BCP3: 0000000000000000   BCP4: FFFFF8800177F151   OS Version: 6_1_7601   Service Pack: 1_0   Product: 768_1

 

Files that help describe the problem:   C:\Windows\Minidump\111011-21247-01.dmp   C:\Users\AS\AppData\Local\Temp\WER-36395-0.sysdata.xml

 

Any ideas please?

Community Moderator
zoltanthegypsy
Posts: 3,610
Registered: ‎01-13-2008
Location: Bainbridge Island, WA, USA
0

Re: G570 blue screening at least twice a day - warranty query.

[ Edited ]

I recently had a rash of d1 BSODs on several machines.  It was my anitvirus program.

 

Try running with anitvirus disabled -  if you can safely.  If not, uninstall your  antivirus and run some other free solution temporaraily to see if that is the problem.  In my case, just turning off the AV program wasn't enough,  I had to fully uninstall it and run something else - reinstalling the original AV didn't help.

 

I'm not saying that your security solution is causing this, but it might be.  d1 is often a driver or app issue, IIRC.

 

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

 

The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog

English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество

Token Ring
orion9727
Posts: 220
Registered: ‎11-01-2011
Location: boston
0

Re: G570 blue screening at least twice a day - warranty query.

normally it a harware issue but i think it sounds like a virus.

can you reload windows and confirm if it still dose this.

 

also there a issue with the early sandy bridge chipset.

there a recall on them check the date on it.

 

Paper Tape
misterb
Posts: 5
Registered: ‎11-08-2011
Location: Slovakia
0

Re: G570 blue screening at least twice a day - warranty query.

Hi Orion, thanks for your reply.  I have checked that it is not the sandy bridge affected chipset - took a bit of digging around on the internet but managed it.

Dont really have the possibility to reload windows.  Will try another anti virus provider and see if that throws anything up.

Have a good weekend.

SCSI Port
rzrfreefr
Posts: 238
Registered: ‎10-11-2011
Location: france
0

Re: G570 blue screening at least twice a day - warranty query.

hi

 

Maybe you can try to boot linux on a livecd and see if you can pass the 36hours test

 

I did let my laptop on for more that 48hours :

 

# rzr@lap:lenovo-g470/ # [0] # uptime
 20:14:38 up 2 days,  7:49, 11 users,  load average: 0.35, 0.82, 1.43

 

# rzr@lap:lenovo-g470/ # [0] # cat /proc/version
Linux version 3.2.0-rc1+ (rzr@lap) (gcc version 4.6.2 (Debian 4.6.2-4) ) #2 SMP Fri Nov 11 02:13:57 CET 2011


--
http://rzr.online.fr/q/lenovo# g470 s103t (Please Contact me if your s10-3T is booting win7 or support bluetooth, 3g)
Lenovo S10-3t | Model Name : 0651 | Mfg Date: 2010/06/08
Lenovo G470 | Model Name : 20078 | M fg Date: 11/03/23 | BIOS: 40CN23WW(V2.09) 06/20/2011 | CPU: i5-2410M | Linux version 3.3.4lenovog470+ (root@lap) (gcc version 4.6.3 (Debian 4.6.3-4) ) #8 SMP Tue May 1 10:23:48 CEST 2012
OS:GNU/Linux/Debian