Lenovo B570 (Bestbuy) hangs on "Please Wait"-Lenovo B570 se cuelga en "Espere" [ Edited ]

[Paolo]

(sorry for bad english)

I have a problem with my laptop, i've bougth it 1 month ago. Since there my laptop hangs at "Please wait" screen with the small circle.The laptop is Crazy it runs normally at any time Ive tried to install a Hotfix KB983551 but i cant install it. So i want you to help me please. i'm from Peru so ican't return my lap. I want to fix it as soon as possible.

Si pueden respondan en español

[Swishtail · Accepted solution]

I had the same problem on my V570.  I disabled and uninstalled the drivers for the finger print recognition device, and the problem went away.  Hope there is a solution, as I actually enjoy the finger print thing.

[Paolo]

Thanks for the help Swishtail but i have to use the onekey rescue system to solve this problem. i dont wanted to delete all my data but it worth. I can still use the finger print recognition device. I think that the problem was the veriface...(i ve used it only 2 times) but now it runs well.