Hello. I am new to forums and stuff. I have a problem with lenovo repair. I have a lenovo b570 laptop that i've sent in for repair. It has been over a month now and my laptop is on hold again for the fourth time. The first time i can excuse because i neglected the email they sent me for a couple a days. Then lenovo put my laptop on hold for service parts shortage 3 times now. I didn't call them yet. I was hoping on getting answers here.
The repair for the laptop includes
Loose headphone jack and lcd problems (hinge and bezel)
This is it. This is what my tracking looks like
Date Time Descriptions
| May 12, 2012 | 03:05 PM | Your PC has not reached the depot service center yet. You can track the location of your machine by visiting http ://www.fedex.com |
| May 24, 2012 | 02:05 PM | Your PC has been received by the depot service cente |
| May 25, 2012 | 11:05 AM | Your PC has been received by the depot service center and it is currently being repaired |
| May 25, 2012 | 11:05 AM | Your PC is currently on hold because some necessary repairs are not covered under your standard warranty. Please contact the Lenovo Technical Support Center at 1-877-4-lenovo for additional information |
| Jun 04, 2012 | 05:06 PM | Your PC has been released from billable hold and will be repaired shortly |
| Jun 05, 2012 | 08:06 AM | Your PC is currently on hold due to a service parts shortage. Please check back periodically for further updates |
| Jun 20, 2012 | 03:06 PM | Your PC has been received by the depot service center and it is currently being repaired |
| Jun 22, 2012 | 08:06 AM | Your PC is currently on hold due to a service parts shortage. Please check back periodically for further updates |
| Jun 22, 2012 | 08:06 PM | Your PC has been received by the depot service center and it is currently being repaired |
| Jun 25, 2012 | 11:06 PM | Your PC is currently on hold due to a service parts shortage. Please check back periodically for further updates |
