Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Reply
Fanfold Paper
kingofweb89
Posts: 14
Registered: ‎06-22-2012
Location: New York
0

Lenovo B570 Repair

Hello. I am new to forums and stuff. I have a problem with lenovo repair. I have a lenovo b570 laptop that i've sent in for repair. It has been over a month now and my laptop is on hold again for the fourth time. The first time i can excuse because i neglected the email they sent me for a couple a days. Then lenovo put my laptop on hold for service parts shortage 3 times now. I didn't call them yet. I was hoping on getting answers here. 

The repair for the laptop includes

Loose headphone jack and lcd problems (hinge and bezel)

 

This is it. This is what my tracking looks like

 

Date Time Descriptions

May 12, 201203:05 PMYour PC has not reached the depot service center yet. You can track the location of your machine by visiting http ://www.fedex.com
May 24, 201202:05 PMYour PC has been received by the depot service cente
May 25, 201211:05 AMYour PC has been received by the depot service center and it is currently being repaired
May 25, 201211:05 AMYour PC is currently on hold because some necessary repairs are not covered under your standard warranty. Please contact the Lenovo Technical Support Center at 1-877-4-lenovo for additional information
Jun 04, 201205:06 PMYour PC has been released from billable hold and will be repaired shortly
Jun 05, 201208:06 AMYour PC is currently on hold due to a service parts shortage. Please check back periodically for further updates
Jun 20, 201203:06 PMYour PC has been received by the depot service center and it is currently being repaired
Jun 22, 201208:06 AMYour PC is currently on hold due to a service parts shortage. Please check back periodically for further updates
Jun 22, 201208:06 PMYour PC has been received by the depot service center and it is currently being repaired
Jun 25, 201211:06 PMYour PC is currently on hold due to a service parts shortage. Please check back periodically for further updates
Lenovo Staff
Ty_Lenovo
Posts: 75
Registered: ‎03-07-2012
Location: Morrisville, NC
0

Re: Lenovo B570 Repair

Hey kingofweb89,

 

Sorry to hear on the continued delays. Let me try and get some assistance for you. Sending you a PM.

 

Ty

What's DOS?
Kay3000
Posts: 1
Registered: ‎06-27-2012
Location: Dallas, TX
0

Re: Lenovo z575 Repair

I have the same situation. I am very upset with ideapad z575 – the comp stopped working after 4 months. I had to ship it twice to lenovo repair facility. It’s still there. I’m very frustrated.

This is my second tracking list

Начало формы

Jun 11, 2012

01:06 PM

Your PC has not reached the depot service center yet. You can track the location of your machine by visiting http://www.fedex.com

Jun 14, 2012

02:06 PM

Your PC has been received by the depot service center

Jun 18, 2012

07:06 PM

Your PC has been received by the depot service center and it is currently being repaired

Jun 18, 2012

08:06 PM

Your PC is currently on hold due to a service parts shortage. Please check back periodically for further updates

Jun 20, 2012

03:06 PM

Your PC has been received by the depot service center and it is currently being repaired

Jun 23, 2012

04:06 PM

Your PC is currently on hold due to a service parts shortage. Please check back periodically for further updates

Конец формы