Lenovo G460 - Touchpad Problem

[Delbuon]

the problem is that i have G560 with  Elan touchpad,not an alps touchpad.I also tried to install alps driver and prioritizing the process..but without result.On windows 7 prio doesn't let me change alp* process to realtime..only to high priority and i didn't notice any difference in the work of the touchpad.So i decided to return to elan driver and to use a usb mouse

[Cleo_Lenovo Administrator]

Hi Delbuon,

As i've mentioned earlier, I need a sample unit for me to escalate to regional engineering dept for inspection. I have not had any volunteer from US nor Europe. Do you mind to be a volunteer in this case? Should they found problem with the touchpad, i believe the engineers will fix/replace it right away.

If you agree, I'll need the info below here:

* Full Name
* Phone Contact
* Email Address
* Mailing Address
* Machine Serial Number

Hope to hear from you soon. Thank you!

Regards,
Cleo

[Delbuon]

i think that your request is a nonsense request cause you see that all people that bought g460,g560 have a touchpad problemo..why don't you request a unit from Lenovo?

I bought my notebook for using it,not for sending it to you for testing...

these notebook have a specific problem and many many months gone and you are always here asking for a sample unit..Man,i like your partecipation in this forum but i'd like you take a different way to solve the problem...

[IPnaSh Guru]

@Delboun

I have a G560 and I use it with a wireless Microsoft mouse.

Anyway, did you download latest drivers? Uninstall current first.

Did you configurate the settings?

[Delbuon]

@IPnash

i use a wireless microsoft too...i downloaded last drivers and uninstalled first...

i'm not a newbie...

[IPnaSh Guru]

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Delbuon wrote:
@IPnash

i use a wireless microsoft too...i downloaded last drivers and uninstalled first...

i'm not a newbie...

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I had some issues, but I reconfigurate the touchpad settings and it works better. Hope a new driver release comes soon.

[IPnaSh Guru]

Latest ELAN driver provided on Lenovo's site for my ELAN Smart-Pad is 7.0.4.18.

Latest ELAN I found is 8.0.7.0. I'll test if it works.

[IPnaSh Guru]

Well, I will do some testing until get the latest driver version fully functional with G560.

[ericwangx]

"I bought my notebook for using it,not for sending it to you for testing"

@delbuon, haha, that is a good one. the simple fact that even google recognizes "lenovo g460 touchpad issue" when i just type in "lenovo g460" suggests that many people have a problem with it.

has anyone had success with the new drivers? i really want to know why they can't just replace my one piece touchpad with the multi button touchpad. it seems like a small thing, since it is supposedly a downgrade.

[Cleo_Lenovo Administrator]

Hi All,

I know you are facing this issue, and want it to be fixed. It's the same to me wishing to be able to find a away to get it resolved for you and everybody is happy. If we could not have hands-on inspection on the affected machines, we're not able to analyze the issue thoroughly and come to a conclusion. If all of the units of this model we have on hand have this issue, we won't be asking for volunteer. I just want to express myself that I am as eager as everyone else hoping for a solution.

Anyhow, you do have the right to refuse my request. I'll see what else i can do to assist the engineers.
I would like to know did anyone approach service centre for this issue?If no, please send your machine in.

If yes but the issue persists, please let me know the case/reference number along with your machine serial number, your name, phone contact, email address. Send me a private message instead. Please do not publish serial number in public.

Thank you.

Regards,
Cleo