03-12-2009 04:13 AM
I bought my 3000 N100 about 13 months ago and now this occurred:
It says that "Replacement Program ended in October 2008 " so I can't replace my battery any more ???
How I was supposed to know for that issue last year when my laptop worked fine ???
"Lenovo will replace eligible batteries (FRU 92P1186) with this failure symptom for an additional 6-months (total of 18-months) based on the system warranty start date. "
from the same article ??? - I'm still within 18 months based on the system warranty start date!
Is it fair that the customer have to pay for an evident error made by Lenovo ?
03-13-2009 11:21 AM
I aggree completly. I had the same problem about a year and a half ago. I contacted them and they told me my computer was out of warranty and they wouldn't help me. I was so frustrated and upset I put my laptop in a bag and didn't use it for a year or so. Recently I pulled it out and began researching it again and find out they had a recall on the battery and it would have fixed the problem but I missed out on it. I think they should have contacted me since it was registered.