Sloooooooooooow return from hibernation when using fingerprint authentication (XP)

[TomTrottier]

> 1)The hard disk space you are currently free.

 20 GB. The hibernation file is defragged.

> 2)How much memory you have.

1 GB

> 3)On normal operation after windows is in standby mode, pls goto Taskmanager, inside your taskmanager under Performances, what is the PF Usage reading ? What is the reading also for COmmit Charge : xxxxM/xxxxxM ?

With my normal application load: Firefox, Pegasus mail, Palm desktop, ...

PF: 1.33GB    Commit Charge: Total: 140048 Limit 2987612  Peak 1410588

tOM

[TomTrottier]

Still not working...............

[TomTrottier]

Still slow. Anybody from Lenovo fixing this?

tOM

[TomTrottier]

Anybody from Lenovo paying any attention to this discussion, or do you write us all off as fanatics...?

tOM

[Mark_Lenovo Administrator]

Tom,

I've shared your problem with some of our senior techs and it was suggested that as a first step that we make sure everything is up to date on your system.

The suggestions were:

• Using Windows update to get SP3 and install
• Use TVSU to ensue lattest bios and all drivers applicable to the system

Following the updates, can you advise on whether the symptoms persist?  If the symptoms continue, then please confirm windows XP SP3, BIOS version, Power Manager, CSS versions.

You note long delay resuming from hibernation.  How about time from ordinary suspend?  Is that affected by whether or not security is enabled?

Will try to get a bit more interactive focus on your issue here....

Mark

[TomTrottier]

Updated everything, XP to SP3, all Lenovo upgrades, and the result....

An improvement! Down from 5 minutes to 2 minutes with "Prompt for password when computer resumes from standby" checked in the Power dialogue. 60 seconds to the Logon prompt, 70 seconds to the "swipe your finger" prompt.

But it still takes about 35 seconds to come back  when unchecked.

The omnipass s/w is part of the problem.  I use it for my firefox master password, and it always takes 10-15 seconds for the "swipe your finger prompt to appear. I'd be climbing the walls if I used for each password...

tOM

[TomTrottier]

One correction - I now have 1gb of RAM

[TomTrottier]

Still no answer? Anyone awake in Lenovo? Or are you still sleeping with the fingerprint reader?

tOM

[TomTrottier]

Lenovo still seems to be as asleep as my fingerprint reader.

Even more so, since the reader does wake up after a minute or two (hibernation) or 25 seconds (standby). I even boosted the RAM to 2GB - everything's faster but the return from standby or hibernation.....

Why the delay? Why does security take forever? Why did Lenovo choose this tardy reader, or tardy software? If the RAM can wake up or stay awake, why not the reader???

tOM

[TomTrottier]

Still no solution? My workaround is now to just suspend (20 second delay) - but doesn't work so well if you wait a day or two....

tOM