Unhappy with Lenovo Product & service [ Edited ]

[bkkjain]

Ref: Lenova G550, SN# XXXXXXXX, Date of Purchase: 04/02/2010

I am unhappy with the Lenova product and services. I am not having Laptop in use since from 2 months. Its affecting my work schedule and impacting financial loss for not having proper laptop. I have sent repetitive mails & made regular calls from Jan-14, but failed to receive any solution, infact no one is bothered from customer care team.

The below is the summary of the complaints:

Date Complaint Case Id:

11/12/2010 Not powering on 4270127000

18/12/2010 No display and screen was flickering. 4270127000

5/1/2010 Unable to charge the battery. And the laptop speed is slow. 4270141719

14/1/2010 Unable to charge the battery. And the laptop speed is slow. Discussed with Mirz and customer care.

[JameZ]

@bkkjain,

I've dropped you a PM, appreciate if you could revert me on it.

//JameZ

[spike32]

What solution does JameZ have?

I purchased my computer

Week 1

I have issues with computer fan and computer noises.

Called Tech Support, and I have case number

Waited for return phone call

Called Tech Support to send computer to depot

Waited for return phone - was promised

Called Tech Support and have case manager Leo

Call got disconnected, Leo did not call me back

Week 2

Got computer from Depot, computer still has same issues

Called Leo to report incident, Leo could not help, told me he would try to get me on site tech or replacement unit

Week 3

 Actually got phone called from Corporate office, Janice

Janice left message, returned call, but did not call back

Called Janice second time. Janice returned call.

Janice could not do anything, she scheduled call with another tech guy.

Week 4

Waiting for call from Tech guy, will tech guy call Monday?

I'll go dig up all these dates (estimate) , but its been about 4 weeks total for these issues.

Way to go Lenovo !!!