11-25-2010 03:37 AM
Hi...Im new to this site and just wanted to ask a question,
I bought a lenovo all in one c series pc..Only a few days ago,
I got it home and booted it up as you do,
Then it went to mircosoft updates and found 45 updates....So it downlosaded them and it went to reboot but all i got was a blank black screen with just the wireless light and the power light on...
Any ideas to what is happening ?....
Im from the UK if that helps
01-27-2011 07:52 PM
Hi Rob, apparently the (optional) update for Intel graphics media accelerator 3150 in Windows Update is not compatable with the Intel graphics media accelerator 3150 installed on the pc. I find this outrageous. A little warning from Lenovo, Intel or Windows Update would have been a decent thing to do. My genius daughter managed to restore most function by starting in safe mode, uninstalling the graphics drivers and then re-installing. I am not yet able to get the system to hibernate since the problem arose. We did have a brief comm w/ Lenovo. Their solution was to do a system restore which would, of course remove all of the files I installed. I am still pursuing a more perfect fix and will share what I find. Best, Kim
01-29-2011 01:31 AM
Most of the time don't install drivers from windows update if your computer come from a manufacturer. Most of the drivers are specific to one brand.
03-03-2011 09:21 AM
My mom bought a C Series All In One Desktop PC. She only got to use it for a couple of weeks and one day the screen was blank. She's not a computer person, she only used the computer to be in touch with me (She lives in Mexico and I'm in Canada). The computer was on but she couldn't see the screen. A technician came 8 days after she complained to Lenovo. He said the screen needed to be replaced...2 weeks later he came back to replace it and nothing...still not working. Then he said it was probably the motherboard...That was February 1st. So far they haven't received the new part and Lenovo refuses to exchange the computer for a good one. I WOULD NEVER RECOMMEND LENOVO TO ANYONE, I'm very angry that they sell a product for over 500 dollars and then don't do anything when the product works only for a few days, even though it's obvious it had some defective part. Lenovo support people told my mom that they have a "no- exchange" policy, meaning she's stuck with the broken computer. Now I'm wondering if all this time the problem was the software and the technician is just too stupid to realize it...All I can say is, Lenovo SUCKS!
03-05-2011 12:48 PM - edited 03-05-2011 12:54 PM
I have had the exact same problem and it is confirmed it is down to the Intel GMA 3150 update that Windows Update installs for you.
I recommend you print or write the following instructions down before doing them as restarts are required throughout the process.
If the Intel GMA 3150 update has been installed you'll find your computer will go blank once it's loaded into Windows. There is an update available from Lenovo that I'll explain about below, but first you need to uninstall that update that is causing the problem. Press the power button on your Lenovo All-in-One for it to automatically switch off. Then turn your computer on again. AS SOON AS YOU SEE THE LENOVO START UP SCREEN, continue to press the F8 key until you see many options listed on a black background with white text (basically keep pressing the F8 key for 5-10 seconds when you see the Lenovo bootup logo). The reason for this is because the F8 key is registered just after the Lenovo bootup logo. If you don't see anything on your screen within 10 seconds, your display may be turned off even though the power is on - press the button next to the power button on your display to turn it on, and you should see the options I described.
Now use your Arrow Key on your keyboard to select Safe Mode (choose the first option) and it'll eventually boot into Windows. Then go to the Start menu, right-click on Computer and select Properties. Then from the new window that'll appear, select Device Manager from the left hand side. Then in the newer, smaller window, double-click under "Display" and find the Intel Graphics Media Accelerator option - right-click on it and select "Uninstall". Make sure from the next window that pops up you select the checkbox to delete the files relating to the driver. It will probably ask you to restart your computer at this point. Your computer should boot up into Windows as usual but everything will appear bigger than usual.
When you're logged into Windows, go to the Start menu, search for Windows Update and launch the program. From the left of the new window, select "Change settings" and where it says "Important updates" there's a drop down box; choose "Download updates but let me choose whether to install them". This is a temporary measure to ensure the Intel GMA 3150 driver isn't reinstalled until we install the update from Lenovo that fixes this issue.
Now, this blank screen issue has been rectified by Lenovo in the form of a software update that is available from http://consumersupport.lenovo.com. From there enter your serial number (found on the back of your computer) - or alternatively select the option that starts at the top of the list of Lenovo computers - for instance, my All in One is Lenovo C200 so it's listed as "3000 C200". From there, find the BIOS update that can be installed via the operating system which is at the top of the list of the drivers available. Download the .exe file, run the application for it to install itself and then restart your computer once it is installed. Then go back to the downloads page at http://consumersupport.lenovo.com and also download the second file which has a .txt extension (I believe); these are the instructions. Follow the simple instructions. Once you have followed the instructions you'll see it asking you to enter any key to restart. For me it didn't restart the computer so I had to do this manually by pressing the Windows key on the keyboard which opens the Start menu and using the arrow keys to get to the Restart section of the Start menu. Once your computer restarts, go back to Windows Update and change settings back to "Install updates automatically". Now click OK and then back at the left section select "Check for updates". Once it has checked for updates click on the "important updates available" link in the Windows Update window and find the Intel Graphics Media Accelerator option (if you can't find it, from the left select "Optional", it should be in there instead. Whichever one it is in, make sure all updates are DESELECTED in both Important and Optional and then go back to whichever section the Intel Graphics Media Accelerator Update is in, and select that update, then click OK from the bottom right and go ahead and install it. Once it is installed, you'll find your display goes black. Don't worry at this point, this is the update installed. Wait 1 minute and then press the power button for 3 seconds for your computer to turn off (once you press the power button it'll take a few seconds to turn off). Turn on your computer again and you'll find it boots back into Windows fine with that Intel update that previously caused a blank screen at start up. Everything is now done and the Intel update is now installed. The reason it causes a black screen after it is installed I don't know, but after turning off/on again, everything works fine - since the BIOS update has fixed the blank screen at start up problem.
Hope this helps. I know it's in depth, but it shouldn't take too long. I'm a customer and not a staff member at Lenovo, by the way and I did everything I described above when I had the same problem. A Lenovo staff member over the phone did explain about the Intel GMA driver causing problems when I called for an unrelated problem and then it happened to me later on, realising it's the Intel GMA driver that Windows Update installed.
03-15-2011 02:56 AM
Thanks for the tip. I had so much trouble before reading this forum. I did exactly what you listed in your message. 2 issues with my PC... 1) Right after I install the BIOS and update, the black screen still appear. Need to go into safe mode again to log in. 2) After rebooting after installed the new GMA update from Windows Update, I waited for 1 min then shut down and then restart. Black screen still appeared without any improvement. I am not sure what have I done wrong. The BIOS doesn't seem to be able to fix the driver issue. Any suggestion?
03-15-2011 03:48 AM - edited 03-15-2011 03:51 AM
clkbrian, after you installed the application from the Lenovo website to update the BIOS, did you restart your computer then follow the other file (.txt) with the instructions in? If you only installed the application and didn't follow the instructions in the other file to apply the BIOS update, go into Safe Mode, uninstall the Intel GMA driver update via Device Manager and then go back and follow the instructions in the .txt file on the Downloads page of the Lenovo website, then go ahead and update to the Intel GMA 3150 available from Windows Update. Install it via Windows Update individually because as soon as it is installed you'll see your display go black. When that happens, wait 30 seconds and turn off your PC via the power button and turn it back on - from there, the blank screen at bootup should be fixed.
Hope this helps.
04-25-2012 04:50 PM - edited 04-25-2012 05:03 PM
Hey I was very please to see I wasn't stuck with a all in one desk top... After reading the posting I was like " There's Hope" I followed the instruction but I am not seeing what comes up on the screen AT ALL.... Please don't tell me I have a separate issue.
I have a B3 series though
05-05-2012 02:53 PM
What's your full model number, not the serial number? And, the series number. B3 what?
Can you get into safe mode?