03-18-2012 06:41 PM - edited 03-18-2012 06:41 PM
I ordered a Lenovo y570 about a month ago and have been extremely impressed with its overall performance ever since I got it. However, there had always been a little bit of a clicking sound whenever I pressed against the top left corner of the screen/frame area and I didn't investigate until a few days ago. Upon further inspection, I realized that the upper left frame area was not snapped together flush like it was supposed to be, and this seems to be due to a screw on the inside not having been screwed in straight. The design makes it seem like the frame is supposed to be able to snap back in place, so I'm assuming the crooked screw inside is preventing it from doing so?
My question is this, should I contact Lenovo to try to ship it back in and have it fixed/replaced or take my chances with fixing it myself? I haven't yet contacted the support center because I heard discouraging things about Lenovo's customer support and I figured it couldn't hurt to get an initial opinion here first? I'm not sure how I would go about trying to fix it myself though, because it doesn't seem like the frame actually comes off nicely or anything so I don't really have much access to the screw on the inside. Thanks in advance for your help!
This is the problem corner. I couldn't get my camera to focus on the insides clearly enough to get a view of the screw, so you guys'll have to just trust me on that one
The other corner (looks perfect)
A wider view of the laptop.
Solved! Go to Solution.
03-22-2012 11:36 AM
03-22-2012 03:35 PM
Thanks for the response Cleo!! I opened a case number with customer service so I'll be sending it in for repair soon! One question though: the customer service guy I talked to said something about getting a prepaid Fedex shipment to the depot, but he only sent me an inventory control sheet? I called again and the next guy I talked to assured me that I had to pay for the shipment of my laptop to the repair depot. If I could get a clear assurance as to whether or not I have to pay for the shipment of my laptop, that would be great. Thanks so much!
03-30-2012 02:52 AM - edited 03-30-2012 02:55 AM
If you have a valid warranty, the base warranty should cover the shipping cost.
To double confirm that statement, I tried navigating to www.lenovo.com to customize a Y570 for purchase, and found this description of the base warranty:
This is a warranty extension offering to provide a total warranty coverage period of 2 years.
Features and Benefits:
If you encounter an issue which requires repair a box will be provided to you for your system.
Lenovo will pay for shipping into our depot repair center as well as return shipping of your repaired system.
Model name 78Y1534
Description 2Yr Base Warranty Extension
Hope this helps.
04-09-2012 02:01 PM