05-13-2009 06:46 PM - edited 05-13-2009 06:54 PM
Thanks for PM me. I've sent an email to you. Please check it out and let me know if your problem is resolved.
Btw, you mentioned that no one pick your machine up for repair. May i know your case number whe the service centre will give you whenever a repair request is opened? Let me check out with the team for the reason being delayed.
05-13-2009 10:43 PM - edited 05-13-2009 11:05 PM
Thank you very much for giving me a PM. It is fixed!!
I thougt The Lenovo Support Centre was terreble, but I changed my mind
because of you and this Forum site.
FYI: I've got 3 different case number, every time I called them, they gave me.
Thank you again
05-13-2009 11:11 PM - edited 05-14-2009 01:06 AM
Glad that I"m able to help.
In regard to the pick up and case number issue, I will check with the respective team to see if they are aware of your case. Even though you have your camera fixed, I think we Lenovo still have much rooms for improvement for giving the best service to our customers.
Can you provide me the details below:
Those information are necessary for Lenovo Care to log the case. I have your email and S/N though.
Thanks for your feedback anyway
Have a nice day!
05-14-2009 01:12 AM
I wanted just to confirm to all the users of the forum that thanks to Cleo and Lenovo Enginners, I have fixed my webcam problem without sending the netbook in assistance.
They saved me by a lot of time of waiting!
Thank you so much for your help.
05-14-2009 01:27 AM
05-15-2009 08:30 PM
I've with my Lenovo S10e after Webcam Firmware Update the same problem. Only a black or grey screen.
I've first installed the IN1CAM04WW1 then the IN1CAM05WW1 (but I'm not sure).
Is there a easy way, how I can get my Webcam again?
My device S/N is: L3BCZ4D
Thanks in advance.
05-17-2009 07:04 PM
05-17-2009 07:55 PM
Thank you Cleo,
my webcam is back to life again.
Very good service from Lenovo and especialy from you.
Best regards, Chris
05-17-2009 08:05 PM