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cja
Blue Screen Again
cja
Posts: 2
Registered: ‎11-17-2011
Location: Canada
0

Ultraslim Wireless Keyboard and Mouse: Problem with keys

Only 1 week out of the box and I'm frustrated. My profession is writing, a lot. I bought this for the house because I love lenovo's laptop keyboards. Problems:

 

  • the spacebar keeps getting stuck and is very loud
  • There are some keys that don't register every time. in particular the I and O keys 
  • The FN keys (yes I knw how how to engage them, either permanently or temporarily) But a few of them "stick" they don't physicaly stick,  but they act as if being held down. 

I can't find any online contact information for Lenovo Canada; other than calling the 800 number and I keep getting dropped after being transferred by a CS agent.

 

I know these things are mass-produced and every once in a while one is defective. I like lenovo, but I'd really like a response. 

Could someone from Lenovo please tell me how to make DIRECT contact with someone who can help me with this? 

Thanks
 

Retired Employee
Serge1410
Posts: 2,438
Registered: ‎04-10-2011
Location: Malaysia
0

Re: Ultraslim Wireless Keyboard and Mouse: Problem with keys

hey cja,

welcome to the forums and apologies on what had happen to your wireless keyboard .

have you tried heading over to http://support.lenovo.com and check if there is a driver for your device ? If you have not, could you do so and install the driver ?

btw, what is the MTM of your unit ?

To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find





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cja
Blue Screen Again
cja
Posts: 2
Registered: ‎11-17-2011
Location: Canada
0

Re: Ultraslim Wireless Keyboard and Mouse: Problem with keys

[ Edited ]

mtm -[FRU P/N] 03X8201

The driver was the first remedy I tried... but beyond the driver or errors of that kind, there is a physical problem with the spacebar...

I ordered this product online, and I wish to return it but have not been able to contact anyone. I keep getting shuffled (Lots of sales people over at Lenovo, no one in product return or exchange) and dropped whenever I call. This inability to contact someone to deal with this issue is starting to be really frustrating.

I need a direct for number for someone who can deal with Lenovo transactions in Canada. I can not find any such contact information anywhere on the Lenovo site.

Is that possible?