05-14-2012 12:33 AM
6 weeks ago - at the beginning of April I ordered a L520 which arrived 3 days later. I was very happy to get it that fast since I needed it for some kind of conference one week later. Unfortunately the display did not work from the moment I unpacked it. I contacted the Lenovo support which send UPS to take the notebook back and promised to send me a new one. Since the notebook was send with an upgraded hard disk I informed the support that they should take care to put an upgraded one in the new notebook as well.
The conference was over and I received my notebook on the 25th of April (!) far later than if I had just bought a new one at the Lenovo store. Of course the slower and smaller hard disk was build in, not the one I send back. So I contacted the support again which claimed they send me the better HD. They told me to call back which they tried exactly once. I called back after a lot of waiting myself, one week later. The support promised me to send me the right HD which I should exchange with the one I got. That was 1 and a half weeks ago. Last Monday I received an automatic email saying that my requested HD is not available at the moment and that I will be informed as soon as it is available again. I called the support to arrange some other kind of compensation, since I really wanted to start using the notebook (which lies in its package at home). But the support did not react to my suggestions and just said they will tell me if the new part will be send to me.
I'm very upset about the way my problem is dealt with. I have been waiting for 6 weeks now and had a lot of trouble talking to the support.
Does anyone have suggestions how to avoid further trouble?
05-16-2012 03:01 AM
Yesterday the new HD arrived (I thought I would be informed).
It's unbelievable but it is still not the one I gave them when I returned the laptop for the first time. This time the size is ok, but it is considerably slower than the one I bought. This still makes a difference of about 30€ but worst of all I still don't have the product I ordered. I don't know what to do since I do not expect the support do behave in a different way when I talk to them again "ok, please send the HD to us and we will send you the right one".
Has anybody any suggestions what to do now?