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Blue Screen Again
walsh416
Posts: 1
Registered: ‎04-21-2012
Location: United States
0

Lenovo L512 fingerprint reader going away

Hello all,  I recently bought a new L512 off of Woot.com (they had a phenomenal deal).  By and large I love it.  However, I've been having consistent issue with the fingerprint reader.  It works great for a short period of time after a reboot (hours, not days), and then simply isn't picked up by Windows.  I can't use it to register a fingerprint, log in to anything, etc.  In both Windows' and Lenovo's software applications, they report that there is no fingerprint reader connected/installed, or that it is in use by another program.

 

Thanks for the help for the Lenovo newbie!

Walsh416

tanujhanda
Posts: 955
Topics: 3
Kudos: 80
Solutions: 65
Registered: ‎01-05-2010
Location: INDIA
0

Re: Lenovo L512 fingerprint reader going away

Hi Walsh416 and welcome to community,

 

It is sad to know you have issue with your new laptop.

 

Kindly update the Fingerprint reader software and BIOS then restart the system and check.

ThinkVantage Fingerprint Software 5.9.5 for Windows 7 (32-bit)

ThinkVantage Fingerprint Software 5.9.5 for Windows 7 (64-bit)

 

BIOS Update Utility

 

Client Security Solution 8.3 for Windows 7 (32-bit)

Client Security Solution 8.3 for Windows 7 (64-bit)

 

 

Kindly update all the drivers and software.

 

Best Regards,

Tanuj


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