OK, they're not soooo bad [ Edited ]

[juliefla]

 I wanted to edited this to let people know Mark took care of everything, everything is now fine.  Thanks Mark

 I rec'd my R61e a few days ago. Basically I'm having the same problems as everyone else here - can't connect to the internet, wireless light going on & off, etc. After seeing this forum, I realized I made a mistake & tried to return my thinkpad.  The CS guy in India talked me into calling the tech people for help.  The tech guy said gee, that sounds like a software issue.  You'll have to call this other number and pay $69.  Why should I have to do that???  So I call the Return number back & they tell me I'll have to pay the 15% restocking fee even though I rec'd a defective computer. (I had to call them 3x because their systems were down).   Why should I have to pay anything when I paid for a configured PC and was even stupid enough to buy the extended warranty with 24 hour replacement service.  I told the lady no, I wont do that.  Then I left a message for my salesperson whose email says to call him with any questions or concerns. He never called me back.

I finally found a 16 yr old computer whiz to help me.  cost me $40 & some brownies.  I still have the Run dll error msg but other than that, it works. 

To anyone shopping around & doing research:  I truly regret not going to Best Buy & getting an HP.  Lenovo has NO support to speak of.  Run!!!!

Message Edited by juliefla on 08-06-2008 02:58 PM

[wjli2]

HP is great only if you a US customer, other than that it is a risky investment, their motherboard is still suffering from numerous premature failures just after 1 year warranty, if you are going along with HP at least get the 3 years warranty. 

[Mark_Lenovo Administrator · Accepted solution]

Juliefla,

Sorry to hear this has been your experience.  We have made some policy changes (favorable to the customer) concerning systems which arrive with a problem, and you should not have been moved to fee support, nor threatened with restocking fees.

I find the fact that both of these things happened troubling and would like to ensure they are addressed.  Could you please send me a private message (accessed by clicking the little envelop in the header above) with your sales order number? 

I note that you were able to hire some local talent, to help you get connected.   Since this person was successful, it does sound like the diagnosis that this was a software  problem was correct ?   Clearly we had an opportunity to have resolved this over the phone via support, and I'm sorry to hear that this was a miss.

I look forward to your order information, so we can look into this and take further action.

Best regards,

Mark