07-29-2008 06:10 PM - edited 08-06-2008 02:58 PM
I wanted to edited this to let people know Mark took care of everything, everything is now fine. Thanks Mark
I rec'd my R61e a few days ago. Basically I'm having the same problems as everyone else here - can't connect to the internet, wireless light going on & off, etc. After seeing this forum, I realized I made a mistake & tried to return my thinkpad. The CS guy in India talked me into calling the tech people for help. The tech guy said gee, that sounds like a software issue. You'll have to call this other number and pay $69. Why should I have to do that??? So I call the Return number back & they tell me I'll have to pay the 15% restocking fee even though I rec'd a defective computer. (I had to call them 3x because their systems were down). Why should I have to pay anything when I paid for a configured PC and was even stupid enough to buy the extended warranty with 24 hour replacement service. I told the lady no, I wont do that. Then I left a message for my salesperson whose email says to call him with any questions or concerns. He never called me back.
I finally found a 16 yr old computer whiz to help me. cost me $40 & some brownies. I still have the Run dll error msg but other than that, it works.
To anyone shopping around & doing research: I truly regret not going to Best Buy & getting an HP. Lenovo has NO support to speak of. Run!!!!
Solved! Go to Solution.
07-29-2008 07:16 PM
07-29-2008 07:51 PM
Sorry to hear this has been your experience. We have made some policy changes (favorable to the customer) concerning systems which arrive with a problem, and you should not have been moved to fee support, nor threatened with restocking fees.
I find the fact that both of these things happened troubling and would like to ensure they are addressed. Could you please send me a private message (accessed by clicking the little envelop in the header above) with your sales order number?
I note that you were able to hire some local talent, to help you get connected. Since this person was successful, it does sound like the diagnosis that this was a software problem was correct ? Clearly we had an opportunity to have resolved this over the phone via support, and I'm sorry to hear that this was a miss.
I look forward to your order information, so we can look into this and take further action.