09-22-2008 10:38 AM
09-22-2008 04:55 PM
I don't think each depot store every possible system boards, some have to be shipped using courier like UPS from other sources. You may have to wait around 1 month for a repair like that, if everything else fails you can contact Mark_Lenovo on this forum by private messaging and see whether he can lend a hand in your situation.
09-23-2008 06:07 PM
Hi, i just recieved my laptop R61i back from the repairers and guess what its got an new probelm, ive got the blue memory parity screen up, so i phoned lenovo help and they tried new drivers, which i installed and its still got the same blue screen coming up so they sent me out today a new rem module, it still has the same problem, so after a new mother board and a new ram module what can the problem be, i have an R61i lenovo laptop , one thing the helper said was that the driver for the network connections didnt seem correct, so how did they get there when it was running fine before all these problems, the driver is 126.96.36.199 does anyone know if this is correct, i have an intel(R) PRO wireless 3945ABG network connection and 1 GB memory
PS my initial problem was that my laptop just shut down unexpectedly and wouldnt start, hense the new motherboard.
09-23-2008 06:26 PM
09-23-2008 07:44 PM
I understand that no depot stores every possible part. But, the motherboard is a major part, and it is not supposed to go bad in just 3 months.
Secondly, it takes maximum of 7-10 days for a part tp ship from one corner of the world to another , courtesy of high speed courier services.
Unless, IBM is ordering the parts from Mars, the part should arrive in 7-10 business days.
As of today, Sept 23 , the part is backordered for more then 17 days.
I don't know, what sort of company is this and what sort of customer care they have.
Thinking of suing lenovo over the loss of work , which I have to undergo in the absence of this laptop.
09-24-2008 02:21 AM
Even if you decide litigation against Lenovo you won't win for these simple facts, there is no explicit statement in the warranty term that specify the turn around time, loss of profit due to the lack of laptop won't be a good excuse (because it is responsibly expected that you would have alternative computer when you ship your laptop out for service) and Lenovo/IBM is not deliberately delaying you (since parts availability is the issue here). If you want fast turn around there is the next business onsite service, which i think also offer you a loan laptop if part is not available, given the importance of your work, one would argue in the court that you should have gone with a warranty status that fits your 'special' need.
That been said, i did ask you to contact Mark_Lenovo to see whether he can speed up the warranty repair service, and see where the hold up is.
09-25-2008 11:47 AM
Now, after a lot of hue and cry and after 24 days, when I received back the laptop, It is missing components . DVD is missisng and some covers and cards.
When I called the customer care, she replied the system is down . Call back later. I think, it is going to take another few weeks before the laptop comes back to original shape
09-25-2008 03:36 PM
Sorry to hear about your poor service experience. Could you send me a PM with your depot case number?
I'd like to look into the situation and see what may be done.
Thanks for letting us know.
09-29-2008 07:39 AM
I sent this laptop for repair in September, 2008. (It reached the depot around September 05, 2008).
It remained in the depot till Sept 24, 2008 held for parts.When I received back laptop it has lot of problems
(a) Original DVD/CD R/W drive is missing
(b) Hard disk cover is missing
(c) IEEE 1394 connector pins are broken
(d) The battery sent with the laptop is not the original battery. Mine was a brand new 6 cell battery . The battery which the depot sent back with the laptop is a 9 cell battery and is completely dead.
(e) The place where battery latches (battery terminal connector) has a crack and is not properly seated. Probably, when they were putting the laptop back together, they did not assembled the parts (that part) properly. That caused a crack in that place and even now the area is not seated properly.
(f) Scratches on the palm top
My case numbers are as follows
Every time I call their customer care number and tell them my case numbers, they tell me what do you want. That is the most irritating part. " You don't know for what I am calling".
Every time, they open a new case number, transfer me to some technical support. I have to repeat the same story again and again and every call takes about 20- 30 mins.
The technical support told me , If I don't call in 3 days about your case, they drop this case and I was shocked. Am I supposed to give them a call every morning and only then they will work.
I almost spent countless hours on this problem now.
I AM FED UP.
Someone advised me to contact the administrator.
I have sent 03 personal messages to Mark_Lenovo , but no response yet.
Either IBM should arrange dellivery of my parts to my residense immediately and arrange onsite repair of the componets messed up in the dpot.
If I don't get the appropriate response in 1-2 days, I am going to contact a law firm to sue Lenovo for the compensation of emotional and equipment damage and stolen property.
09-29-2008 08:03 AM