R400 few question about build quality [ Edited ]

[Przemek]

Well, I have had the motherboard and palmrest replaced. Everything works good.

[lead_org Microsoft MVP Contributor]

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Przemek wrote:

Well, I have had the motherboard and palmrest replaced. Everything works good.

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that is good to hear. Thanks for coming back. 

[Przemek]

I have to praise polish, authorised lenovo service. Called them on Thursday, reported issues and on Wednesday my R400 was fixed

[lead_org Microsoft MVP Contributor]

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Przemek wrote:

I have to praise polish, authorised lenovo service. Called them on Thursday, reported issues and on Wednesday my R400 was fixed

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so it took them a week?

[Przemek]

Hmm, I think 3 working days (Fri, Mon, Tue), including awaiting for parts.

[Ycuser]

Hello! Sorry to revive this thread again. I bought a R400 in March this year. I have a similar palm rest problem with the right hand side creaking. The hinges are slightly lose although not as bad as in the video link. So should i get service for my laptop? Mine have 4 year warranty.

[lead_org Microsoft MVP Contributor]

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Ycuser wrote:

Hello! Sorry to revive this thread again. I bought a R400 in March this year. I have a similar palm rest problem with the right hand side creaking. The hinges are slightly lose although not as bad as in the video link. So should i get service for my laptop? Mine have 4 year warranty.

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You should. 

[Ycuser]

From what i read so they will only replace the palmrest and not the hinge?

[lead_org Microsoft MVP Contributor]

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Ycuser wrote:

From what i read so they will only replace the palmrest and not the hinge?

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why not the hinge? Just tell them the tension in the hinge is to low, and needs to be replaced. 

[Przemek]

It's not good to be back with the same problem once again. 

Palmrest is creaking more and more, what an annoying sound:

http://www.youtube.com/watch?v=jHBw_rxfTJ0

Should they replace the palmrest (again) or the chassis?

@lead_org: 

I have a question for you regarding on-site service. As you know, a year ago I called authorized service center in Poland, because I had a problem with: palmrest, motherboard and hinges. Guy came, but brought only a motherboard and palmrest to replace. He claimed that at one time he may swap/replace only two elements. 

So, that procedure is valid worldwide or whether it depends on Lenovo Poland?