R60 mouse cursor stuck

[sunstreaker]

my R60 mouse cursor is frequently stuck dead on the screen. have to switch off laptop for at least 30 mins to get the mouse working again. next time problem happens again, could be 1 day to 1 week.

have installed the latest lenovo mouse drivers but no use.

didn't install any windows updates recently.
OS is windows xp, service pack 3.

please help, thanks.

[thePCxp]

Does this problem occur on the TrackPoint, trackpad, and USB mouse? Boot into the ThinkVantage Recovery partition during startup by pressing the blue ThinkVantage button on the keyboard. See whether the TrackPoint and trackpad work consistently in there. If you don't have the recovery partition, test the problem in this: http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-6291 Use ThinkVantage System Update to download all the latest drivers, firmware, and updates.

[sunstreaker]

thePCxp

the problem occur on the  trackpoint, trackpad and usb mouse.

the trackpoint and trackpad work OK in the thinkvantage recovery partition.

I have installed the latest R60 mouse drivers.

how do I test the problem? lenovo thinkvantage toolbox? I am not installing it for now because of microsoft framework 3.5 requirement.

this fault is a persistent, frequent but not always recurring problem. the problem might occur every few days, a week or if I'm lucky 2 weeks but it will def happen again.  

[GMAC-R60 Retired Guru]

if it works in recovery & BIOs then its probably software not hardware

[thePCxp]

@sunstreaker: It's a software issue. Check the background processes and see how much percentage of use the CPU is getting. It could be that there are too many background processes running and slowing down the computer.

[sunstreaker]

thePCxp:

software issue? I once got this problem instantly after a bootup so it can't be due to a overloading of system processes. think my laptop has very few unnecessary background process running. next time when problem happens again, I will check the CPU usage.

thanks you and GMAC-R60 for the replies. 

[thePCxp]

Hi sunstreaker, try this: disable the TrackPoint and trackpad in the bios menu, then test whether the USB mouse exhibits the same issue.

[GMAC-R60 Retired Guru]

if it was hardware the mouse/crusor would not work in BIOs or in the recovey desktop so I would try unistalling the driver & reinstall them

[ajkula66 Guru]

A somewhat of a shot in the dark on my part: how is your battery?

[sunstreaker]

Spoiler

 the problem happened again. I let the laptop rest for 1 hr. started windows. mouse crusor still stuck on both usb mouse and trackpad. I then went into recovey desktop mode. both the usb mouse and trackpad work in recovery mode but failed in windows xp.

so the problem is likely software, not hardware? would a reinstall of windows xp solve the problem? I have already uninstalled and installed the latest mouse drivers.

aikula66:

I only using this laptop at home, battery not attached for long time.