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nuguns
Posts: 1
Registered: ‎02-09-2012
Location: Australia
0

Re: R61 Wireless issue and arrogant customer service

Hi, My R61 (7743-CTO) is losing it's wireless connection for no reason. The green light is still on, and the network icon (bottom left on the taskbar) says it is connected, but my browser comes up with nothing on it....

 

Sometimes the Internet works, sometimes it doesn't.

 

I have Windows 7 and in the device manager, there appear no errors. I clicked upgrade the 11a/b/g Wireless, but it says it is up to date, though I don't recall ever upgrading it....

 

I can't reinstall Windows because the CD's are in another country.....

I don't know anything about BIOS.

 

Help please?

Fanfold Paper
jasonbolton
Posts: 13
Registered: ‎09-30-2008
Location: UK
0

Re: R61 Wireless issue and arrogant customer service

Hi

 

I would recommend downloading Thinkvantage System Update from the link below and using it t check for the latest drivers, BIOS etc for your R61.  It will then install them all for you. Link below

 

http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/systemupdate401-2011-07-25.exe

 

Please read cautions especially when updating BIOS; make sure you have mains psu connected and that your battery is fully charged.

 

Regards

 

Jason Bolton

BWCL - www.bwcl.co.uk

Lenovo Partner 

Administrator
Mark_Lenovo
Posts: 7,992
Registered: ‎11-19-2007
Location: RTP, North Carolina
0

Re: R61 Wireless issues

nuguns,

 

I would also check the driver tab for the wifi in device manager and make sure the "allow windows to manage power on this device" box is unchecked...

 

That often helps resolve drops.

 

Mark

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