Support in other languages: 
Reply
Paper Tape
nerinopetro
Posts: 5
Registered: ‎06-13-2011
Location: Madison WI
0
Accepted Solution

SL 510 Will not load Win 7 64 Bit

Hello folks,

 

I've got a Thinkpad SL510 that will not fully load windows. I get the following message:

Stop. C000021a {Fatal Exception Error} The initial session process or system process terminated unexpectedly with a status of 0x00000000 (0xc00000001 0x00100ab8)

 

I've tried repair, pulled the drive and ran repair utilities including checkdisk, but still no changes. I can't find my backup - think it;s ona drive that's in storage and I can't find my recovery disks. The fingerprint security module was active so I can access my user files which is all I really need at thi time and can do a clean install once i find my recovery disk. I do have the opion of a factory reset but will lose all of my data as I understand it. Any thoughts or assitance will be greatly apprecaited.

 

Nerino

Paper Tape
nerinopetro
Posts: 5
Registered: ‎06-13-2011
Location: Madison WI
0

Re: SL 510 Will not load Win 7 64 Bit

Actually, It is 32 bit I beleive not 64 bit. I can access the recovery parition as well as the WIndows 7 partition on the drive.

 

TIA,

Nerino

Guru
ColonelONeill
Posts: 6,552
Registered: ‎12-26-2009
Location: Toronto
0

Re: SL 510 Will not load Win 7 64 Bit

Does it boot into Safe Mode via F8?
W520: i7-2720QM, Q2000M at 1090/695/1390, 22GB RAM, 500GB HDD, FHD screen
TPT1: 1839-23U, stock ICS
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Paper Tape
nerinopetro
Posts: 5
Registered: ‎06-13-2011
Location: Madison WI
0

Re: SL 510 Will not load Win 7 64 Bit

No, that's the problem: I ican't even get into safe mode, last known good configuration doesn't work. I've got one piece of data on the drive that I really need of course, but since I had security activated I can't access it by dropping the drive onto another system.  If I could get that off, I'd just run recovery and restore to factory defaults.

Guru
ColonelONeill
Posts: 6,552
Registered: ‎12-26-2009
Location: Toronto
0

Re: SL 510 Will not load Win 7 64 Bit

How did you encrypt your files?
W520: i7-2720QM, Q2000M at 1090/695/1390, 22GB RAM, 500GB HDD, FHD screen
TPT1: 1839-23U, stock ICS
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Paper Tape
nerinopetro
Posts: 5
Registered: ‎06-13-2011
Location: Madison WI
0

Re: SL 510 Will not load Win 7 64 Bit

I just used the fingerprint reader. The user folder is locked so I can't access my documents folder. Documents and Settings Folder shows a lock and I can't change permissions through the properties menu.

Guru
ColonelONeill
Posts: 6,552
Registered: ‎12-26-2009
Location: Toronto
0

Re: SL 510 Will not load Win 7 64 Bit

Try taking ownership of the folder with this:
http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vist...

If you didn't go in and check the encrypt option on the folder, then it shouldn't be encrypted...
W520: i7-2720QM, Q2000M at 1090/695/1390, 22GB RAM, 500GB HDD, FHD screen
TPT1: 1839-23U, stock ICS
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Paper Tape
nerinopetro
Posts: 5
Registered: ‎06-13-2011
Location: Madison WI
0

Re: SL 510 Will not load Win 7 64 Bit

Thanks - that did the trick.. I truly apprecaite the asistance.. Now I can restore the drive after i get my informatoin off of it.