09-04-2008 11:32 AM
09-04-2008 08:12 PM
I had the EXACT same problem, and I read on a different forum about someone else too.
First, you have a BRAND NEW computer, yu should have to leave it for repair!!
I called Lenovo, and demanded that they either replace the computer, or that they just send me the entire palm rest with the finger print reader in it (they don't have the fingerprint reader seperately).
They agreeed to send me the palm rest. It is very easy to change yourself. 4 screws total. Takes 5 minutes.
HOWEVER, before I received it, the defective fingerprint reader suddenly fixed itself and works fine now! What's even starnger is that the other person that posted about this that I mentioned also had his fingerprint read fix itself too! Out of nowhere, it just started working correctly. Go figure.
Either way, you should call Lenovo and demand that they mail your the part instead of sending your new computer out for repair. The Lenovo support people kept me on for over an hour because they had trouble finding the part number. Here is is, having it will save you a ton of time on the phone.
09-05-2008 07:19 AM
09-05-2008 07:45 AM - edited 09-05-2008 07:45 AM
Yeah I noticed that. At first I tried to install the Upek drivers and then I'm like wait... this isn't a Upek reader.
The Authentec website is worthless. They don't have any driver info posted at all.
09-08-2008 06:24 AM
My replacement reader is supposed to come in today, however another guy received his and he said the laptop won't recognize it, possibly because of the security chip on it.