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HannoverFist
Posts: 5
Registered: ‎07-12-2010
Location: US
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Fingerprint Only Logon

The crappy hard drive on my new T-500 crashed after 3 days.  When i finally got a new hard drive from Lenovo after about 5 weeks (and lots of arguing), I can longer do anything on this piece of crap. 

 

When I try to log into Windows, I get a message "You are limited to use fingerprint only to log into Windows."  I can log in using my Fingerprint (even though I haven't set it up since installing the new drive), but can't do anything that requires my username.   I can't do anything that requires my Windows username - the correct password isn't being accepting on this POS. 

 

How do I remove my username and fingerprint from the stupid fingerprint system?

 

If nothing else, how do I disable the fingerprint crap?

 

..

 

Hannover Fist

 

gan
Posts: 869
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Registered: ‎11-26-2008
Location: Norway

Re: Fingerprint Only Logon

[ Edited ]

There is no reason to freak out because you don't understand how the fingerprint reader works and where the fingerprints are stored:smileyhappy: I'm sure it can be fixed pretty easy.

 

You could go into the fingerprint application and choose to delete all fingerprints or you can choose to delete the fingerprints from BIOS. The fingerprints are not stored on the HDD so when you replaced the HDD the registered fingerprint will still be there. There is also a setting in the fingerprint application where you can choose that none administrators are required to logon using the fingerprint reader. If you reinstalled Windows on the new HDD the fingerprints are linked to another account that no longer exist and that might be the reason why you have some problems. When you reinstall Windows and recreate the account using the same login ID it will still be considered as another account. You also have the option in the fingerprint application to link the already registered fingerprints with a new account you created during the reinstall if i remember correctly.

 

So you could either delete all fingerprints from BIOS or from the application or link the already registered fingerprints with the new account. You can also disable the fingerprint reader from BIOS of course if you don't want to use it at all.

 

You said that you can no longer do anything with the computer to i assume you have a lot of other issues as well. I believe everything is a bit more than the fingerprint issue? What other issues do you have after you reinstalled Windows on the new HDD?

 

Did that fix the fingerprint problem?

 

-gan

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HannoverFist
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Registered: ‎07-12-2010
Location: US
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Re: Fingerprint Only Logon

Thanks for the reply - sorry about freaking out but the Lenovo computer has been a bit frustrating.  Luckily there are forums to replace the missing customer service at most companies.

 

Unfortunately the new hard drive from Lenovo came with Windows Vista.  Vista was requiring me to use a username and password to run any program but my password was not working because, for some reason, I was limited to use fingerprint only with my username.  But Vista does not allow me to use the fingerprint reader to start a program - just login.  The user account does still exist since it is tied to a domain and I am able to login to other computers using the same username on the same domain.

 

The solution I ended up with was to re-format and start over with XP.  Unfortunately, the setup found errors on the new hard drive.  A new hard drive was being over-nighted on Monday but is still not here.

 

Hannover Fist..

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zoltanthegypsy
Posts: 2,470
Registered: ‎01-13-2008
Location: Bainbridge Island, WA, USA
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Re: Fingerprint Only Logon

[ Edited ]

Hey,

 

I'm just lurking here, but I'd like to understand the situation a little better if you (both) don't mind.

 

@HannoverFist: the original drive had XP on it?  You didn't restore your backup images to the new drive, but instead used the Vista that came on it?

 

@gan:  the biometrics are stored in BIOS/on the mobo/in some magic place not on the HD?  Since the Lenovo Vista saw that fingerprint login was already configured on the mobo, it insisted on that?

 

Sounds like re-imaging the new HD from saved backups might have made things easier???  (Bad new HD aside, that is.)

 

Like I said, I'm asking, not saying.  I hope the new HD works out better.

 

Z.

R40 XP Pro + Linux + Solaris, T43 XP Pro + Linux + Solaris, T61 XP Pro + Win 7 + VMs, T400 Win 7 Pro 64 + too many VMs to count, New T420 - a work in progress ... GeezBlog

gan
Posts: 869
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Registered: ‎11-26-2008
Location: Norway
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Re: Fingerprint Only Logon

[ Edited ]

HannoverFist wrote:

Thanks for the reply - sorry about freaking out but the Lenovo computer has been a bit frustrating.  Luckily there are forums to replace the missing customer service at most companies.

 

Unfortunately the new hard drive from Lenovo came with Windows Vista.  Vista was requiring me to use a username and password to run any program but my password was not working because, for some reason, I was limited to use fingerprint only with my username.  But Vista does not allow me to use the fingerprint reader to start a program - just login.  The user account does still exist since it is tied to a domain and I am able to login to other computers using the same username on the same domain.

 

The solution I ended up with was to re-format and start over with XP.  Unfortunately, the setup found errors on the new hard drive.  A new hard drive was being over-nighted on Monday but is still not here.

 

Hannover Fist..


No problem i understand it can be frustrating with computer problems sometimes and sorry to hear about the problems you have.

 

If asked for a user account when starting some programs or doing some tasks that sounds a bit like UAC because your account is not a local admin. I don't know if you are familiar with UAC (User Access Control), but it's a new feature in Vista and enhanced a bit in Win 7. It will aks for elevation when necessary or if the shortcut for the program is set to run as admin. If the logged on account is a admin it's enough to click Ok to confirm, but if not a admin you have to provide credentials for a admin account. Unless you are a domain admin you have to add your domain account to the local Administrators group to be a admin on the local computer after the computer join the domain.  Since XP do not have UAC you won't see this kind of elevation prompt using XP.

 

The problem where you had to use fingerprint and not allowed to use password also sounds like you are not a local admin. If you where a local admin you should always be allowed to use password instead of fingerprint. There is also a setting in the fingerprint software to allow using fingerprints for domain accounts as well as allow non-admins to use password instead of the fingerprint reader.

 

Since you reinstalled with XP i guess this is not longer an issue, but i'm sure it could have been solved using Vista as well.

 

-gan

gan
Posts: 869
Topics: 4
Kudos: 103
Solutions: 104
Registered: ‎11-26-2008
Location: Norway

Re: Fingerprint Only Logon

[ Edited ]

zoltanthegypsy wrote:

Hey,

 

I'm just lurking here, but I'd like to understand the situation a little better if you (both) don't mind.

 

@gan:  the biometrics are stored in BIOS/on the mobo/in some magic place not on the HD?  Since the Lenovo Vista saw that fingerprint login was already configured on the mobo, it insisted on that?

 


 

Well i don't mind :smileyhappy:

 

The fingerprints are stored in the fingerprint reader so the fingerprint reader got a small amount of flash or a chip....not sure about the exact details. Actually the fingerprint image is not stored. Only a mathematical representation called an encrypted template is stored. So when you replace the HD the fingerprints are still there, but not the account (when not member of a domain). In that case if you try to register the same fingerprint it won't work since it's already registered for another account. If member of a domain the account still exits (unless deleted from AD) so i assume fingerprint logon should work in that case with the new HD without having to re-register the fingerprints. I never tried to register fingerprints for a domain account, replace HD, join domain and try to logon using fingerprints, but i guess that should work. The settings for the fingerprint software might have changed though which might explain why the user suddenly where forced to use fingerprint logon. I guess the fingerprint software where back to default settings which i believe is that non administrators are forced to use fingerprint logon when the fingerprint reader are enabled for windows login.

 

The harddisk password is stored on the harddisk, but not the platter (some kind of flash/chip on the HDD) so to protect the data a harddisk password should be used. If using a harddisk password in additon to fingerprint at pre-boot the fingerprint actually just enter the harddisk password for you. The first time you have to enter the harddisk password manually after swiping the finger.

 

-gan

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HannoverFist
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Re: Fingerprint Only Logon


gan wrote:

I never tried to register fingerprints for a domain account, replace HD, join domain and try to logon using fingerprints, but i guess that should work. The settings for the fingerprint software might have changed though which might explain why the user suddenly where forced to use fingerprint logon. I guess the fingerprint software where back to default settings which i believe is that non administrators are forced to use fingerprint logon when the fingerprint reader are enabled for windows login.

After installing Windows XP on the new hard drive from Lenovo (actually it was a refurbished one to replace my new one), everything is working correctly.  With XP, I am no longer forced to use the fingerprint scanner - though I can with my original fingerprint.  Evidently there is some difference is the login since Vista was requiring me to only use my fingerprint to login.  XP obviously does not require me to enter a password whenever I run anything which solves my issue of not being able to run anything.

 

Hannover Fist..