05-13-2009 09:40 AM - edited 05-13-2009 11:38 AM
I have uninstalled and re-installed the Fingerprint Reader, version 18.104.22.1681 - 4/20/09. When I try to enroll a fingerprint, I get the message from "Fingerprint Enrollment: FPApp.exe - Unable To Locate Component" saying "This application has failed to start because css_banner.dll was not found. Re-installing the application may fix this problem."
I have re-installed, choosing repair, but I still get the error. However, I see css_banner.dll in \Program Files\Lenovo\Client Security Solution.
How can I fix this problem?
Update: I uninstalled version 22.214.171.1241 and installed version 126.96.36.199. I have the same problem.
Solved! Go to Solution.
05-13-2009 12:45 PM
I've solved the problem: I had to repair the Client Security Solution.
I noticed that if I tried to open Client Security Solution, I got a similar error about css_banner.dll being missing, followed by a message that CSSLauncher.exe had encountered an error and would close. So I decided that since the css_banner.dll is part of Client Security Solution, it made sense to try to reinstall or repair this application. I downloaded version 8.2 from Drivers and Software and it offered a 'repair' choice. After doing the repair, my Fingerprint Reader application worked. I upgraded the Fingerprint Reader back to the new 4/20/09 188.8.131.521 version and that one seems to be working fine.