Fingerprint Software won't work after re-installing [ Edited ]

[mhedstrom]

I have uninstalled and re-installed the Fingerprint Reader, version 3.2.0.341 - 4/20/09.  When I try to enroll a fingerprint, I get the message from "Fingerprint Enrollment:  FPApp.exe - Unable To Locate Component" saying "This application has failed to start because css_banner.dll was not found.  Re-installing the application may fix this problem."

I have re-installed, choosing repair, but I still get the error.  However, I see css_banner.dll in \Program Files\Lenovo\Client Security Solution.

How can I fix this problem?

Update:  I uninstalled version 3.2.0.341 and installed version 3.2.0.116.  I have the same problem.

Message Edited by mhedstrom on 05-13-2009 11:38 AM

[mhedstrom · Accepted solution]

I've solved the problem:  I had to repair the Client Security Solution.

I noticed that if I tried to open Client Security Solution, I got a similar error about css_banner.dll being missing, followed by a message that CSSLauncher.exe had encountered an error and would close.  So I decided that since the css_banner.dll is part of Client Security Solution, it made sense to try to reinstall or repair this application.  I downloaded version 8.2 from Drivers and Software and it offered a 'repair' choice.  After doing the repair, my Fingerprint Reader application worked.  I upgraded the Fingerprint Reader back to the new 4/20/09 3.2.0.341 version and that one seems to be working fine.