05-11-2012 10:35 AM - last edited on 05-11-2012 11:58 AM by andyP
I just had a ThinkPad T410s returned from a service depot here in Canada. It was sent in to replace a small part on the underside of the laptop, which was repaired. However, it came back with one of the screws on the display missing it's cover. Based on some other posts I had read on here, I took pictures of the laptop when I packed it to go to the depot, so I know 100% that this part wasn't missing when I sent it in for service.
I've called support and I asked them to just send me the cover so that I could snap it on. However, they said they could not find a part # for it, so I'd have to send the laptop back to the depot for service again. Can anyone on identify the kit that would contain this part so that I can avoid this? In the service manual I see three different kits that include "Screw cap, thin" but I'm not sure if that's the part I need or not:
75Y4472 Screw kit for T410s and T410si
45M2673 Seal kit
45M2674 LCD miscellaneous parts
I'm quite irritated that I have to deal with this at all.
1) I don't know why they would have touched the LCD screen in the first place to replace a part on the bottom of the laptop.
2) It demonstrates a lack of detail on the service depot's part: a workbench should be checked to make sure no parts are leftover that weren't there when the laptop was unpacked. And even if the part was missing when it arrived, good customer service would be to replace it.
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05-11-2012 10:57 AM
05-14-2012 12:41 PM
I've sent the laptop back to the depot for service again. I'm away for most of this week anyway so that's a quicker way for me to get the repair done than trying to get to a local facility.
05-14-2012 07:15 PM
For others who are reading this thread, the two numbers that are on my poly zip bag container:
6k.4FYSC.001 / FRU:75Y4472. The screws and covers are included within and are for the
maintanance of the Thinkpad T 410s/si.