10-22-2011 07:01 AM - edited 10-22-2011 08:51 PM
I have a Lenovo T510 (4313CTO) system that until recently worked just perfectly. After I know not what - I have checked the Windows Update log, etc. - now, when booting, when the system reaches the Windows logon screen, the usual 'Please wait' message is displayed, but after maybe 30s of that, it reads 'No attempt to start this service has been made since the last boot'.
This error only occurs on a fresh boot. When logging out and in again, it works correctly. I use the SSO function, so one finger swipe unlocks the hard drive and should log into Windows. The first BIOS swipe works fine, i.e. it cannot be a hard ware problem.
After a little research, I reckon this 'service' that is not starting is upeksvr.exe, given pg. 66 of this Lenovo CSS document. The particular error message I believe is a Windows system error, no. 1077 given this MSDN article.
After removing all of the Lenovo Fingerprint software and all fingerprint data, upgrading FPRS, downgrading, and having trawled the net for solutions to no avail, I have not had any success. A call to Lenovo yielded no help either (no surprise there...) I would really appreciate any help you can offer, to save me from having to reinstall the system!
02-02-2012 01:18 PM - edited 02-02-2012 01:27 PM
I had a similar problem, the first time I occurred after a Windows Update. This time I formatted and made a fresh Windows 7 installation.
The next time the same happened again after I updated the system using the "Lenovo ThinkVantage System Update".
When I tried to open the Fingerprint software directly the following message appeared “The dependency service or group failed to start" and the Error Code E7210001 appeared in details.
This time I discovered in another forum while searching for another problem ( "Devices and Printers" did not load) that the problem was due to one of the services was disabled, the Credential Manager service.
To correct this just type in Start the following: services.exe
Look for the service: Credential Manager
In properties the Startup type should be set to "Automatic"
Press Ok and the next time you restart the computer the Fingerprint reader should work.
Hope this solves your problem.
02-02-2012 07:48 PM
03-07-2013 06:25 AM