02-06-2012 04:39 PM - edited 02-06-2012 04:39 PM
I am not sure what else to do. It seems like unless you complain on this board, lenovo will not respond.
I bought a t400 back in 2008 and it shipped with dead pixels.
I informed support and they noted it "on my account". I had a 5 year warranty and decided to wait until I had a major issue.
My T400 recently failed (hard blue screen) and I sent it in to lenovo support. They refused to fix the lcd and after a few days shipped my laptop back without fixing the blue screen
I finally got support to let me go with a local repair shop (they did a motherobard swap). The tech fix my machine but again lenovo refused to repair my LCD
I bought a 5 year warranty for piece of mind and lenovo has completely failed.
If you have a dead pixel issue, return the unit asap. Lenovo will refuse repairs.
I have purchased 4 thinkpads since 2008 and since the t61 nvidia failure, the support has gone completely downhill
My case # is A02P78N, and I have sent 3 PMs to mark with no reply.
Can anybody help?
02-06-2012 09:50 PM