More T420s problems, really upset now [ Edited ]

[Soduku]

Prior to my previous threads more problems have now appeared.

Here are the problems:

- Three dead pixels

- Fan is not working properly

- Bezel and lid is loose

- Touchpad and stops responding, freezes then comes back to life after a while, this happens randomly and is getting worse.

- Creaky/loose palm rest

- After 5 months the battery holds charge of only 1 hour or less.

This week I tried my SD Card reader and that is not working either. The tech support guy said he has 'dispatched' a new one to me and the engineer who is coming tomorrow will have it. They ordered the wrong fan I had to wait two more weeks for this to arrive.

Also, Lenovo say they can't replace my screen due to three dead pixels because apparently I am lying. I will show it to the engineer tomorrow and kindly ask him to tell them on the phone the problems.

The palm rest has been squeaky the moment it has been taken out the box, the bezel and the loose lid has also also been like this since the start. Apparently I am a liar.

Can someone please help me, where do I understand?

Here are my other two threads:

http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T420s-PROBLEMS-HELP/m-p/750801

http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Three-dead-pixels-Help-T420s/m-p/749703

[Ty_Lenovo]

Hello Soduku,

I am sorry to hear of your continued issues with your T420s machine. I am sending you a PM to get some contact details so I can get your case escalated.

[Soduku]

Replied to your PM buddy.

Usually I keep my volume low at home due to me usually using the machine at night. But I had a day off school today and thought I raised the volume on the laptop and I could hear crackling noises on the speakers.

Really frustrated to be honest.

[Soduku]

Thought I'd post an update in regards to my laptop. The touchpad is not repsonding properly now, I have to restart everytime.

[ExJamJus]

@Soduku,

I understand Ty_Lenovo is assisting you to escalate the case to the team, try the following to see if it helps your touchpad not responsive issue.

Not sure if you have tried uninstalling the UltraNav driver then rebooting the laptop then reinstall it again and see if it helps?

Thanks

[JXtremophile]

I hope you don't have to send it in Depot (IBM service center that fixes Lenovo machines). They're a nightmare to deal with.

[Soduku]

@ExJamJus I am in touch with a resolution owner and have asked for a replacement.

I got an email asking for collection and delivery address. She says she is getting 'approval' for a replacement. This all sounds good but what about the three year on-site that I purchased?

Will this be started again as it will be a new battery etc, and think pad batteries warranty only lasts a year/

I'm a bit paranoid, what if my laptop gets taken and I get no replacement? The number of complaint posts on this forum has made me scared.

Please help.

[tripplec]

Not sure what they do in the UK, but you should receive a return box with prepaid courier shipping.

You could:
- make a copy of the return label to Lenovo
- make a record of the serial #
- take a few photo's for you record of the system.

As for what to return? AC adapter and battery? For that you'd have to confirm with the rep handling the case. That new ones are supplied and you're to return them when they request it.

Typically they're not sent in for repairs. The warranty is transfered but not likely from day one. But I could be wrong on that. Its their call. I lost 4 weeks of my warranty while the service centers had my notebook.

[Soduku]

Will the courier give me a receipt? I will be handing over £1000.

This proccess is taking really long due to the Queen celebrating her Diamond Jubliee!

[tripplec]

Not pre paid ones. If you're paying and filling in the shipping info you would get one at their depot but insurance does not cover that either without paying extra $$$. Mine went off twice without anything.

With a copy you can track when they receive it. Typically the next business day. That is what I did and you know its in their hands. Then wait or whatever the arrangements are.