11-22-2011 01:37 AM
11-30-2011 01:42 AM
12-06-2011 03:23 PM
I order a Thinkpad T420 on Nov. 30 from Lenovo Canada. I check the order status, but it has been "IN PROGRESS" for a while. How long it takes to ship to my hand? Thanks.
12-14-2011 01:03 PM
Hey I'm just wondering, did you get your laptop? I also live in Canada with a laptop on its way, just wondering how long it took to ship/get into your hands? (hopefully it did already! )
01-06-2012 08:05 AM
Lenovo has the worst customer service and shipping service that I have ever expereinced. I placed my order 12/19 and specifically chose system that was supposedly ready to be express shipped. I had no add ons or differenent configurations. It was supposed to ship 12/24. Since then, they have moved my ship date four times without notice or reason. I've called three times only to get repeated promises that it will be shipped out "this week". Well, when that week comes, they move the ship date yet again. This is ridiculous. If it gets moved one more time, I will be cancelling the order. It isn't worth this much stress and hassle.
I work with huge oil and gas corporations on a daily basis as a consultant. I will be spreading the word about Lenovo customer service. How can I let my clients get jerked around like this? I would never recommend a company like Lenovo. I will also be spreading the word on Facebook, Twitter, and Linked In. What an awful company.
01-08-2012 03:50 PM
Update - Wow. They have moved my shipment back for the 5th time after promising for the 4th time that it'll be shipped out next week. I even have an email stating that it'll be shipped next week. Of course, when I call to cancel my order, the call center is "unexpectedly unavailable". Figures.
01-15-2012 11:38 AM
Just to keep things current...
I ordered my t420 w/ 160gb SSD (obviously the disk drives are back ordered 4+ weeks) on December 29, 2011.
I received my shipping confirmation on January 9, 2012.
UPS delivered on January 13, 2012. In all, it took just over two weeks to arrive. It would have arrived 1 day sooner had it not been for the recent snow storm in Montreal.
The tracking information is below.
This is my second laptop from Lenovo (I've had a t61 for the last few years). Last year I got my brother a t410 and it came pretty fast. I ordered my sister a t420 today...We'll see if it comes any faster. Overall I am happy with my t420 w/ SSD. The machine makes virtually no noise - except when I turn on turboboost. The build quality is not as solid as the t61. The trackpad takes some getting used to. But all in all I am happy. The next step is putting an HDD in the ultrabay.
|Lachine, QC, Canada||01/13/2012||1:06 P.M.||Delivered|
|01/13/2012||4:30 A.M.||Out For Delivery|
|Lachine, QC, Canada||01/12/2012||11:03 A.M.||Arrival Scan|
|01/12/2012||7:00 A.M.||Adverse weather conditions.|
|Concord, ON, Canada||01/11/2012||10:48 P.M.||Departure Scan|
|01/11/2012||8:38 P.M.||Origin Scan|
|Canada||01/11/2012||6:08 A.M.||Carrier and Customs Released|
|01/09/2012||7:00 P.M.||Received into UPS possession|
Order Processed: Ready for UPS
01-16-2012 02:52 AM
Here's a story from 2012... China to UK...
I have ordered my first Thinkpad - a T520 from the Lenovo UK site. I was a little apprehensive as I have read some awful stories about Digital River, the UK sales service.
I ordered early on the 9th Jan, and despite the 1-2 week delivery estimate on the website was told by the friendly folks at digital river that it could be 3-4 weeks. I was pretty pleased when it seemed it was on the way on 12th Jan. I was even more pleased when it seemed to have arrived in the UK, the next day, but then up popped Korea and Kazakhstan, and now it seems to be sitting in Germany...
|Koeln, Germany||01/15/2012||4:43 P.M.||Arrival Scan|
|Almaty, Kazakhstan||01/15/2012||3:04 P.M.||Departure Scan|
|01/15/2012||1:11 P.M.||Arrival Scan|
|Incheon, Korea, Republic of||01/15/2012||9:51 A.M.||Departure Scan|
|01/15/2012||7:44 A.M.||Arrival Scan|
|Shanghai, China||01/15/2012||5:01 A.M.||Departure Scan|
|Castle Donnington, United Kingdom||01/14/2012||9:39 A.M.||Package data processed by brokerage. Waiting for clearance. / Released by Clearing Agency. Now in-transit for delivery.|
|01/14/2012||9:09 A.M.||Package data processed by brokerage. Waiting for clearance.|
|Shanghai, China||01/13/2012||7:16 P.M.||Hub Scan|
|China||01/12/2012||1:39 A.M.||Order Processed: Ready for UPS|
It would be great if this would arrive in the UK before this Friday (20th Jan) - what do you think my chances are? given other UPS stories China-UK it may well go back to Korea again before it reaches me...